Starbucks Robina Drive Thru — Restaurant in Gold Coast City

Ordered coffee through the app, accidentally pressed twice and picked it up from store, the staff asked me if I just ordered one but she got two coffees on her hands with my name on it , I said yes I only ordered one, so I said her has charged me one or two coffee , she says only charge u once , she said it’s the printer problem , so got the double order, then I walked out the door and started to drive , then I received the email for my two coffee charged . So I called the hotline and tried to provide my order number but the staff stoped me and asked for what happened, then the solution will be asking me go back to the store and asked for refund , so I went back to the store and the manager told me she’s not able to do the refund as the order was through the app , she gave me the card said just called the hotline again . Then I suggested how about I just get the second coffee as I paid for two , to save time I need to call again and says the whole story again . The manager refuses to offer me this options , she said she only can give the coffee to me if the quality of the coffee gone something wrong . Then I asked her why the staff didn’t check the order number and system when she got two coffee on hand with two different numbers , manager said the printer always have problems of printing double stickers , she didn’t apologies at all , so the problems will be on me ? She only passed me the card and said call the hotline staff again . Very terrible experience and staff was careless and didn’t check the system to see if the two orders are different numbers , I literally asked maybe I pressed two times , she said it’s the printer problems , I only being charged once. The manager is very rude , I was left without solutions being provided except a card that asked me to call again . I am very disappointed with the Starbucks service in Starbucks Robina...

We came into the store 3 weeks ago and were given the complete wrong order. We presented the wrong drinks to the lady at the counter and she took down my details and said we can return to the store when we are free and they will give us the drinks we originally paid for. The drinks we were given had lactose in them and we are lactose intolerant which as someone with a dietary requirement and previous work in the hospitality industry knows that to comply with work place health and safety and to be very mindful to dietary requirements as you can make a customer really sick if you do not give them the correct order. We were unable to get new drinks on the day as we felt very unwell and so we came in when we had the spare time to get our correct drinks. When we came back into the store they said they could not give us the correct drinks and quite literally laughed in our face especially the asian lady with braces and a short pony tail. They were disgustingly rude and made us feel like we were worth absolutely nothing to them. I have never ever been treated like this by someone in the hospitality industry and I was in shock. I used to be a regular customer and have spent a lot of money here which is extremely disappointing that when they finally make a mistake that they can’t even do the right thing and at least show a...

🌟 5 Stars 🌟

I recently visited the Starbucks Drive-Thru at Robina, and it was an exceptional experience from start to finish! The staff here are incredibly welcoming and always have a smile on their faces, making each visit feel special. Whether you're grabbing a quick coffee on the go or staying for a while, they go above and beyond to ensure you have everything you need.

One of the highlights for me is the amazing charging spots available at this location. It's so convenient to have a place where I can recharge both my devices and myself with a delicious drink. The atmosphere is cozy, clean, and perfect for a quick break or even some work on the go.

Thank you, Starbucks Robina Drive-Thru, for consistently providing top-notch service and a comfortable space to recharge—literally! I’ll definitely be...