Thank you to Nikki and her staff for the amazing experience during really really difficult times in Robina during cyclone Alfred on the GC. We all know and understand the shortage of supplies (omg look at the bare shelves at Woolies and Coles) and the wonderful job she does to source supplies from everywhere around the GC. As many people, nearly a week in still don't have power, Nikki and her wonderful staff have listened to stories of hardship, provided power to charge phones etc and provided wonderful meals and coffee with a smile while not having power in their own homes but servicing us! Could not survive without The Marketplace. The abuse they have received from ungrateful people has been heart breaking to witness as these people do not look around to see those suffering and the wonderful job Nikki,Landi & Jada continue to do! Great job The Marketplace, we love love love you and are so grateful to have a local cafe like yours. 5 stars are...
Read moreI recently visited The Marketplace Café and was absolutely blown away by the incredible service provided by Jesse. From the moment we arrived, Jesse went above and beyond to make us feel welcome and cared for. They were attentive without being intrusive, ensuring every detail of our visit was perfect — from accommodating special requests to checking in thoughtfully throughout our meal.
Jesse’s warm personality and genuine care created such a positive atmosphere, making the experience stand out far beyond just great coffee and food (which were also excellent!). It’s rare to come across service that feels this personal and heartfelt, and it truly elevated our time at the café.
Thank you, Jesse and the team, for making our visit memorable — you’ve definitely set the bar high for customer service, and we’ll be back...
Read moreI live across the road from The Marketplace Cafe and have been popping in on the odd occasion for a few years now. I want to love it, but truthfully I’ve never had an exceptional experience. Sadly, most recent, we had an open melt burnt within an inch of its life, an omlette that in all honesty I should have sent back, and some sickly mochas made unfortunately with syrup. But I think the thing that I want to feedback the most is on the service - I can never seem to get a smile or a friendly ‘Hello’ from a single member of your staff. That makes it really hard to see you as our ‘local’. There was a young kiwi girl (dark hair) which I haven’t seen in a while and I would just like to highlight that she isn’t...
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