Wide Awake Specialty Coffee — Restaurant in Hobart

I was mocked while buying coffee here, and I’m deeply disappointed and angry about the experience. I have been a regular customer because this was one of the best coffee shops I’ve ever tried. However, today’s experience was so upsetting that I will not be coming back.

When I ordered my coffee, I clearly asked for an iced latte. The staff member even repeated “iced latte,” so I was confident my order was understood. However, I was given a hot latte instead. Mistakes like this happen, and I understand that. I politely explained that I had asked for an iced latte. But the staff member who took my order responded by saying, “You only said latte, not iced,” with a sarcastic tone and mocking laughter. This made me feel insulted and discriminated against.

I can’t understand why a loyal customer, who genuinely liked this café, would be treated this way. Unfortunately, I have no choice but to stop coming here. This experience has ruined what I once thought was a...

I buy Beans from here regularly and the manager who is new (Asian I believe) was insanely clicky and rude and would not snap out of it while I asked about getting Filter beans back in. I've had the absolute best service here prior to this occasion and never dealt with her or seen her before. Super snarky and clicky over such a simple question that left my blood boiling as she blamed me for buying the wrong one last time which I didn't even care about! I've been in the industry longer than she's been alive at this point. Bring back any of the past staff from the last few years. Absolutely loved them all. I'm so easy to deal with unless you are bitchy and clicky. Looked like she had no sleep honestly and rage monster. Full mainland vibes and she would suit a place like Sydney with this snappy energy. Regret...

There are so many coffee shops to choose from, then why Wide Awake? That’s because they make the best coffee (and trust me, I’ve been to a fair few coffee shops). However, it’s not just the coffee but the entire vibe of the place. Elrick and Claire are always very warm and welcoming, with a great sense of humour - making every customer feeling valued and coming back for more. I always end up with my taste buds satisfied and feeling emotionally uplifted. It’s part of my daily routine and a great start to...