Co-Op Toyota — Local services in Hobart

Toyota Co-Op service Tasmania Australia. I am a person who faced such a situation as service in this service. When buying a six-year-old Toyota Hallux 2018 car in Hobart, I brought it to the Toyota service so that they could see if everything was in order with this car. When I bought it, they looked at the Toyota service and said that there was an antifreeze system, they needed to fix it a little and then everything would be fine. The second time, the company where I bought this car took this car to Toyota service and Toyota service said that they had done everything, now this car will work. I believed Toyota service that they are professionals, they sell Toyota to many people and they know what mechanics are doing. But after I bought the car, my car still worked poorly and the cooler in the cooling system began to rise up and down when the car was moving. Then I came to the service again, they said that they would test the car, then after they diagnosed it, they said that there was a big breakdown, this was a factory problem, and they replaced a spare part for me that cost a lot of money. Thanks to them for this. That's why I got into trouble with the car and spent a lot of time and money to get it back in order and drive safely on the road. I would never have written this review if the second situation that happened to me literally a month ago hadn't happened again. It was a problem with the brakes when the mechanics fixed the car for me the first time. I drove for a week and again the problem started to block my car and didn't let it accelerate because I think it was the same problem with the brakes again. I didn't have to go there four times to have the mechanics look at what was going on because the Toyota Hallux drove poorly and unsafely on the road, so I was afraid for my family because of myself. Every time I went to the Toyota service they said different reasons that could be and every time they said that everything was fine, but in fact there was nothing good there and they didn't know how to solve it. When I told their boss Richard about it, he said that the mechanics did everything they could, if you want you can take the car to another service, but we can't help you with anything and hinted to me that this was exactly your problem. That's why I didn't have to write a review now about how Toyota Service Hobart treats its customers and that they are not interested in doing a quality job and it is important that we always come and only repair cars, but how we will feel on the road, whether it is safe or unsafe, they are not interested in this. That is why I do not advise repairing your car at Toyota Service Hobart, you can only change the oil in the car there, they do this well and do other things very badly. I did not have to spend a lot of time and a lot of my nerves to solve these problems. I would never buy a car if at the beginning they told me that the car was slightly faulty, but they were wrong and said that the Toyota Flax car was worthy of buying. This is my story because Toyota service only tells me. I hope this story...

On 23/7/2020, I booked in with Toyota Co-op to check the engine light on dash on my car (registration number H35PJ). The person who took the car promised that they will be able to fix it, and of course I believed that they will be able to do it because this is not a regular mechanic this is Toyota brand mechanic. While waiting for the car, one of the person working there called me saying that there was something wrong with the air fuel sensor and that will cost about 650$ to fix it. I agreed to it even though I was not be able to hear what the problem was clearly on the phone. When I received the invoice, I was surprised because the part that they changed was exactly the same with what the previous owner of this car did but with another mechanic which is the Sensor bank1 sensor1. I told the person who gave the invoice to me about that and they said if something is wrong then I will have one year guaranty for the part they changed.

I took the car home believe that I have given my car to the right person and maybe they are better mechanic than the other one. However, just 10 days after I got back the car, the engine light appeared again on the dash which I was so angry about. I called the Toyota Co-op again and they said to bring the car back for another check. This time they found out another issue which will cost me about 2500$ to fix and will take up to 4 weeks to order the part from Japan. Right from the beginning I have told them that I will need this car to do my driving test on 5/8/2020 and this has caused me so much trouble that I won’t be able to do my driving assessment properly.

This is just so unprofessional that they can’t deliver what they promised and just keep charging money during this hard time when we are dealing the the global pandemic and everyone is in tough situation. And I really do not understand why they cannot figure out what the issue was during my first visit, because If I knew that the problem can't be fixed then I won't be bother bringing my car to Toyota to be charged more than average price compared to normal mechanic and can’t be bother to change and pay the exact same part to have the same problem exactly like before i brought it in and lost a lot of money for nothing. In the end, my car is still in the same position and I lost almost 1000$ for absolutely nothing. I really want to bring this to consumer affair...

Toyota gave me the wrong arrival days of my car schedule for several times in last couple of months. Since those wrong pick up dates that they given me, I start paying my car loan from May and car insurance from June before I received my order.

The worst experience is that I have another book in to install the canopy on my pick up day and the sales team knows it since first day. On those "Promised dates", they have not updated me to pick up the car and the reason is that they forgot, busy in other stuff and they have a lot of customers to deal with. This is not happened just once!!!! Therefore, I have to request them to contact other party to change the booking in very last moment. I still feel embarrassing, even I am not the person to ring up the call. I understand that I am not the valuable customer from their perspective to compare with business orders and high-end orders, so they will forget those "promised date".

When I ordered my car, they said it would arrive in Feb and I trust them, but in the contract of the estimated date is "April". Later on, the arrival date were 24/5, 15/6 and 20/6 and now postpone to the next financial year. I still gave two / three stars, because they apologize about the situation, try to follow up. They are still willing to discuss with me, when things happened. Hopefully, I can get my car soon for work and would have better follow up. Updated on 23/6/2023 Thanks for the kindly update from the sales team. I get a better expectation now and the further arrangement too, so I just change the score from 2 to 4 and hopefully, both of us can sort it out and experience the good experience...