Puckles Family Bakehouse — Restaurant in Ipswich City

I’m incredibly disappointed. I paid $60 for a cake 2 weeks in advance and received one that was just tacky and cheap looking. The handwriting was absolutely terrible and there was no consistency. Random capitals and lower cases when it should have been “Happy 20th Anniversary Dad and Mum”. Instead it read Happy 20th anniversary Dad and mum.

The display cakes had beautiful writing but the delivered cake looked horrid. When I politely enquired I was told there wasn’t anything that could be done because the cake maker wasn’t there.

After awhile their team decided to pipe over the top of the mistakes which made the mistakes even more of an eyesore. I clearly expressed my disappointment and how it just wouldn’t suffice. One staff member said it’s still a beautiful cake no one will notice but unfortunately it’s really noticeable and disappointing. No real solution was offered beside a sad and messy retrace job. I reluctantly had to take the cake as the event was soon to commence.

I would have rated this experience zero star but opted for 1 because of one particular staff member. Asian ethic background male with spacer earrings - thank you for showing concern and empathy for the mistake of your colleague. You did your best to fix and lighten the situation however it was beyond your abilities. Your attempt to keep the experience positive was...

A positve 4 star review: Have been going for years. Such beautiful and special looking cakes. My recent purchase over the weekend, the young man was super helpful and patient while we try to decide on one of their many choices of cakes for a birthday. He answered all our questions as we struggled to decide. We got the strawberry cheesecake in the end but it was a tough choice. We are never disappointed with the cakes for a special occasion from Puckles Springfield Central. For the amount of money it can cost to buy such a cake elsewhere, we were very happy to purchase a cake that looks exactly like we thought it would. What you see is what you get and it's...

Unfortunately 2 years I experienced the same rude attitude from owner when I was using seating outside due to my sore back. I was told those are his seats and he doesn't pay for that seating area for me to sit there. Then actually told me to leave. I have never forgotten due to how rude he was about it. Previously I experienced good service, reasonable food at reasonable price and I was quite regular. If kindly asked to make a purchase I would have spent the normal $30 at the time and he would be at least $1000 richer today from my purchases alone. My family and friends also stopped coming here due to similar...