McDonald's — Restaurant in Joondalup

Pull up at drive through at 6:37 pm and ask for the maccas bundle for 4. After 5 minutes trying to order the burgers and drinks the order read nothing like what we ordered through the comms. We were asked to drive round and order at the window. 6:42 the young kid at the window couldn’t work the till properly and failed 3 times to correctly enter the order. She got close on the 4 th attempt except for no apparent reason we were looking at a $5 increase in price. It’s now 6.46 so we paid the extra. Next window, hi please park in bay round the corner. 6.59 food arrives. Guess what, 2 burgers missing. Take the order back in store and let the lady at the front know that we’re missing burgers. She huffs and puffs and rummaged through the bag as if were some kind of cheap criminal. After another huff n puff she asks what burgers were they.? For second time she was told 2 chicken n cheese. Another huff n puff before walking away. 7.06 she returns with the burgers slams then in the bag and says there you go. 7.08 pull up in the car park to early what I can only describe as cold soggy mush except the chicken an cheese burgers. Disgusting food, disgusting customer service. Will not return. Most of the food...

Saturday morning breakfast. It was the worst experience we have had. We are regulars at this McDonalds and the service has deteriorated over time. This breakfast was the last straw and the worst breakfast in a long time. Only got half the order at the drive thru, had to wait for the rest. Got next part delivered to the car, vanilla milk shake half chocolate, coffee had no sweetener.. still waiting for rest of order while the other food was getting cold.. went into store to get replacement coffees.. got told by manager they’re under staffed… asked where the rest of the older was.. waited another few minutes to get the 2nd round of coffees which where now cold.. maybe should have ordered ice coffee.. the cheese toastie we ordered was just lying dead on the shelf and felt like it had come out of the fridge…you go to McDonald’s for fast food and you get slow and cold🧊food. We kept hoping the service would improve, but unfortunately it has not and this was the last straw. McDonald’s Joondalup has lost a good and regular customer, as we won’t...

If I could do no stars I would. Customer service and all facilities were absolutely disgusting. All staff were consistently swearing behind counter as well. We went into to have our food with our two young children.

All eating areas were unkept and unclean. I kindly aaked staff if I could have some items to clear a table and they declined. We had to take our drinks back twice as they were completely flat. We Were then informed their machine was broken. At least 3 other separate customers also returned their food and had complaints.

The toilets were absolutely disgusting!! Female toilets flooded with water and both actual toilets completely block and over flowing with dirty toilet water. The disabled toilet floor was absolutely soaking in urine, along with urine all over the actual toilet as well. When we spoke to staff they did not react at all and did not appear to see the issue.

All staff were incredibly young and all appeared...