10 Hoff Cafe — Restaurant in Melbourne

One of the worst café experiences I’ve ever had. First, they got my order wrong and gave me almond matcha when I had clearly ordered full cream. I pointed it out, and it took them almost 10 minutes to remake it. Even though I had specifically asked for less ice, the remake came packed with ice. When I mentioned it again, they kept insisting it was “only 3 ice cubes.” They offered to make it again, but I didn’t want to waste another 10 minutes waiting, so I just said fine and left.

The real shock came when I finally took my first sip outside and it was disgusting. The matcha wasn’t even whisked. I had clumps of dry, sour matcha powder sticking all over my mouth and teeth. It was honestly undrinkable. I ended up throwing the whole drink out after just one sip and ran to Woolworths nearby to grab another drink because I couldn’t handle it.

Total waste of money and time. If you actually care about good matcha or decent service, avoid this place...

Got three takeaway toasted croissants (cheese and ham) a medium hazelnut late, a small late and a small Cappuccino and was charged $59.60 over two transactions because the lady got the order wrong. I queried the cost and was told it is correct because of sunday surcharge. Tried to support local business but not impressed. We had breakfast and dinner at 4 other locations at Southbank and all were fantastic and we got what we paid for, not this one.

I appreciate your response but you are incorrect. We ordered and got 3 coffees, you can check your CCTV and confirm numbers and sizes. We aren't looking to make a big thing of this, we queried at the time and the order and pricing is wrong. Our review...

I used to get coffee here when they rebranded the whole cafe and the coffee is pretty good. I asked for my normal order today (large soy latte) and it tastes like just heated soy milk, no coffee tastes at all. The barista seems new and she said “i already put 2 shots, do you want another shot? i can add the third shot in your coffee if you want”

maybe they should try learn how to make proper coffee first before becoming a barista. also they seem to be training another staff on making coffee, which is great, but maybe not training them while taking real orders. it just doesn’t sound nice for customers when they create the noisy sound while...