Feast Wine Bar - Hampton — Restaurant in Melbourne

Can I give less than 1 star?

Unfortunately we have yet again had another terrible experience at Feast. About a year ago I purchased a $35 cake from them and brought it to an Aunt's house for brunch. The cake was horrible - tasted old, dry, and we ended up throwing it away. Then last Friday I went back as I just assumed the time before was a one-off. I purchased another $35 cake and a small $8 cake - again, both were horrible as though they had been sitting there for ages. I brought the cake to a friend's house all the way out in Greenvale for a dinner party, I cut up half of it to serve and no one touched it, so the host ended up throwing away the other half. I was so embarrassed.

Today my husband and I went back into Feast to let them know what happened and requested a refund for last week's purchase of $43 as I let the first time slide. The customer service was appalling - no apology, no understanding, just a solid assumption that we were lying. They even referred to other customers who have lied to get a refund - I was so insulted and requested that they ask the manager.

I just received a call back now from them stating that as per their "policy" whereby the item must be brought back in for a refund, they will be unable to refund us. I repeatedly told them that I couldn't bring it back as it was so bad that it was thrown away - so I have since requested to see this "policy" which may or may not ever come through, and ultimately they have lost us as customers and will advise our local Hampton neighbours of our terrible experience there....

This post is in particular to a beef and burgundy family pie purchased for $25 from the coffee shop side, good things were they had an ingredients list at the counter which the staff read from (my partner has allergies) however when we ate the pie the next two days we were extremely ill, I threw out over half the left over pie. I went and advised a staff member who did not even offer an apology, simply mentioned it will be put in the book and the company they purchase the pies from will be notified, I also left my number and was assured the owner would call, no call back from the owner after just under a week, the no apology really disappointed me as I felt the blame was shifted to the manufacturer and I am a weekly shopper there, if they received a damaged pie they would be sure to request a refund, I ate a pie that was had something very wrong with it (I am a baker / pastry chef so am sure I cooked it properly). An offer of a refund or credit would be nice however I believe that an apology is essential, this day in age with some many options sometimes its the 1% that brings you back or...

I’ve been a regular customer at Feast Hampton, often stopping by specifically for your deli items, which I’ve enjoyed in the past. However, my visit today left me feeling disappointed and disrespected. While requesting octopus an item I’ve purchased here multiple times. I was met with a tone and comment that implied I might not be able to afford it. The staff member said, “By the way, octopus is [blurred] price, do you still want it?” This felt completely unnecessary and unlike how the previous customer, who also bought octopus, was treated. It left me feeling singled out and judged, which was both upsetting and unacceptable. Despite this, I remained respectful during the interaction. But I want to emphasize: being a customer in your store should be enough to warrant equal and courteous treatment. You never know someone’s story or background, and making assumptions is not only unkind, it’s poor customer service. I hope the team reflects on this and ensures that every person who walks into your deli feels respected, regardless of what they’re buying. That’s the minimum every...