Ferguson Plarre's Bakehouse - Knox — Restaurant in Melbourne

Rude and disrespectful staff member, shocked at how I was treated. After a busy stressful day with three fussy children I sat down at a table after buying a sausage roll and drink. I was asked by a young employee if I was eating in or taking away. I said take away but I'll sit at the tables to eat. While finally sitting down my children began eating their food, one child had the sausage roll and drink bought from this bakery. My other two children were finishing sushi we had bought elsewhere. An older employee marched up to me and said we couldn't sit there, 'it clearly says you can't eat other food here'. She said. I explained that we had bought food here and my other children were finishing. I said, 'shall we sit on the floor next to the table while my son finishes. She said, 'yes'. I walked away in tears, it was very embarrassing. Very disappointed! An angry sad world we live in. Do yourself a favour and...

Had two bad experience ordering birthday cakes. The cakes are good hence the second experience, but the customer service needs some work. My wife was served both times by the same older lady attendant who doesn’t seem interested in doing her job. She lectured my wife about changing cake one day after ordering and it was booked two weeks in advance. Second time she lectured her when she did not organise the name plate. Instead of admitting a mistake, she said that’s what happens when you order it public holidays. I get it, covid season is hard on everyone, but no excuse to be a goose. Anyway, this is the last time we will order from...

Never coming to this place again- absolutely terrible and rude service! My little girl had a “baby chino” that consisted of only foam and when I went to tell them she couldn’t drink anything from it they tried to defend themselves by saying “if we add milk it will be too hot” absolutely rediculous as we have NEVER had this experience before and its a real shame they didn’t have the decency to correct her babychino and make her happy my poor girl told me she never wants to come here again and yes I couldn’t agree with her more! Your customer service stinks! Find another barista as also my latte was pipping hot I...