Gami Chicken & Beer — Restaurant in Melbourne

EDIT: To the owner re your reply - Please DO NOT ban the uber driver from picking up orders from the restaurant. Your staff made the mistake by stapling my receipt to the wrong bag. When the driver came to pick it up they asked for the order under my name and they were given the bag that had my name and receipt on it, which had been put on the bag incorrectly by your staff. The uber driver was actually extremely helpful and kind when she realised what had happened.

Take responsibility for your own errors, don't punish others.

See photo attached - my receipt on the right, and the receipt on the left is the order I received. Both were attached at your restaurant.

(ORIGINAL REVIEW) The food at Gami Werribee is really great, however when I ordered a delivery through Uber my receipt was stapled to someone else's bag/order and I received someone else's food. I called the restaurant to advise that both I and someone else will be missing their order.

After explaining to 3 separate people what the issue was and finally getting them to understand the mistake, they told me essentially it is too bad as they are understaffed, that I can keep the food and apply for a refund from uber (can take several days for refund) and that I will have to order again through the app (40 min wait) if I want my order.

I don't eat any of the food that was delivered and someone else is missing their food too. I know it is not the customer service staff's fault that they are understaffed, but someone did staple my receipt to the wrong bag/packed the bag with the wrong order causing the issue.

Really disappointed with my experience, as mentioned above the food is usually very good and the staff...

THE OWNER OF THIS FRANCHISE IS A TOLAL 🐄🐄🐄!!! SO RUDE- (yes the lady with the bob haircut) we have been going to this restaurant for 3 years now…. And we will NEVER!! RETURN!! We will be going to the Tarneit branch of this chain from now on….much nicer staff. 😡🤬😡🤬😡🤬😡🤬😡🤬 I’M ADDING A TO THIS REVIEW AFTER READING THE OWNERS RESPONSE… WHICH IS A VERY LAME EXCUSE!! NO!! SHE WASN’T JUST SITTING IN THE CAR BECAUSE OF A STOMACH ACHE…SHE JUST SITS IN THE CAR EVERY TIME SHE IS THERE!! I’VE SEEN HER JUST SITTING THERE BEFORE… AND NO IT’ S NOT A THREE CAR SPOT IT’S ONLY A TWO CAR SPOT. BUT!!! THAT STILL DOES NOT EXCUSE HER RUDENESS MAYBE AS THE “OWNER” YOU SHOULD OFFER AN APOLOGY INSTEAD OF A LAME EXCUSE!! NOW I WILL NEVER RETURN TO ANY GAMI… AND WILL CUT AND PASTE THIS ON TO EVERY GAMI RESTAURANT… THIS NOW EXPLAINS WHY EVERY TIME WE GO TO GAMI THE RESTAURANT SEEMS TO BE GETTING QUITER AND QUIETER!!…. VERY POOR...

I wish there was a option to rate this resturant in negative, I would have given minus 5 star rating. We ordered big chicken platter and beers to sit and talk, we recieved our order at 9.10 pm and at 9.30 pm while eating the waitress comes and ask us to leave and take away the food with us. HOW RIDICULOUS IS THIS ??? In given circumstances you would let the customers know that closing time is 9.30 pm isn't it. We had NO idea and were ask to leave while eating and they given take away containers as well.. we still paid the full price for the meal but got kicked out while eating, how ridiculous. I would highly recommended not to go in the Gami chicken as they will take your orders and will kick you out while eating your food. I WILL NEVER EVER GO TO THIS GAMI RESTURANT EVER. No sense of customers service at all and very rude staff. This incident just happen today on 28th October 2022 at...