Gourmet No.1 Chinese Restaurant (Delivery & Order Online) — Restaurant in Melbourne

26/12/22 - this restuarant is operating under FIVE identities now on uber eats.

1. Gourmet No. 1
2. Chinese on Main Street
3. Taste of Asia
4. Steam'd (Pakenham)
5. Noodle Hut ‐------‐-----END UPDATE --------- Before I proceed with this review, please know that I contacted the restaurant and voiced my concerns regarding my order prior to leaving this review. I was told by the girl that answered the phone, that if she received bad food, she would leave a bad review. So, here it is:

They operate under 'Gourmet No. 1 Chinese Restaurant' AND 'Chinese on Main Street' through UberEats. I ordered via UberEats using 'Chinese on Main Street' as I did not want to order food from Gourmet No.1.

Ordered San Choi Bow with chicken. Mix was made with frozen diced mixed vegetables (peas, corn, carrots & perhaps cauliflower?), there were approx. 3 little pieces of chicken (not a mince). Sauce was overpowering (I love salt but even I had issues with this). Heavy soy taste with oyster sauce I think. On a positive note, the Cos lettuce leaves were fresh. Pic attached of contents of San Choi Bow - sorry no chicken pieces as there were only 3.

Ordered Combination mixed meat/seafood and veg. Extremely large amount of celery chunks. One prawn (household fight is on!) Sauce was pretty much the same as the San Choi Bow. I'm so grateful I ordered the steamed rice (which was OK) because I wouldn't have been able to eat the combo on it's own. It was extremely salty. Pic attached.

I look forward to splurging on Chinese once in a while and was really disappointed - so much so, I've sat down to write a review! If your looking for beautiful, flavorsome, balanced chinese food, this is unfortunately...

If I could give minus 100 stars I would.

This place is disgusting in food, customer service management, and the premise itself.

The food I recieved was NOT what I ordered and they forgot items. They would not refund anything at all. Nor would they discuss anything. They also trade as mango Thai. Which is pathetic. I ordered chicken massaman curry. On the menu it states the typical ingredients that are in a massaman curry potato peanuts onion amd so on. What I actually got was a watery flavourless, mess with NO potato, onion, peanuts or anything of a massaman curry. The tom yum soup made me sick, whatever they used it was not fresh ingredients. And again did NOT taste like any tom yum soup I have ever had. The management are appalling. They are happy to put a price on thwir food and make you pay it, but when they don't follow through with what they advertise it is absolutely disgusting for a business. They only care about thing money that's it. Not to mention allele of the disgusting things I have seen at this restaurant I don't even know how thos is still still operating business..... I have reported this establishment to the appropriate council authorities and the government food safety unit. When you can't operate a safe business with reasonable standards of customer service or provide a product that you advertise. You will be reported until appropriate action is taken to get your business up to basic standards.

Summary: DO NOT GO TO...

RUBBISH!!! - Ordered a take-away sweet and sour pork with a small steamed rice. It took 30 mins to receive my order and there were only 10 people dining-in, so it certainly wasn't busy for Saturday evening. The rice was just a gluey, gooey mess and the sweet and sour pork batter tasted of stale oil as I don't think it had been drained and was also very soggy. If I didn't live a fair distance from this restaurant I would have taken it back and demanded a refund. I wonder what is happening to service and quality nowadays as it seems to be getting harder and harder to find food which is still just fair value for money!!! - I will NOT be returning, unless you tell me I'm "Just the dark grey in the crayon box" as you have with some of the other reviews, and then I will definitely return and it won't be pretty. As a business owner myself with almost 400 x 5* reviews I can tell you that the quickest way for you to lose more potential customers is to berate them when they attempt to give you honest feedback. Reviews can be a very positive way for any business to try to improve it's business and products but undoubtedly someone with a dark grey attitude such as yours will never understand that point and you will probably destroy your business through sheer ignorance. I eagerly await your...