The Great Australian Bakehouse & Cafe Pakenham — Restaurant in Melbourne

Delectamenti ! Delectamenti ! Delectamenti !

Wide variety of pies, pastries, freshly baked breads, creamy cakes, crunchy chocolate cookies, killer coffee to die for, fluffy sandwiches, eggy quiche, tender wraps , fresh garden plucked salads.

Unique: The Strata Lamb Toastie is best ! Gluten Free Cakes are next in my scope.

Excellent service by cashier to recommend customer to go for the chicken corn pie when the chicken vegetables pies are unfortunately out of stock. The cashier deserves to be promoted with salary increase and give more shift hours.

Guaranteed quickie service by the immaculately presented, neat, smiling waitresses with the Genius pairing of Creamy Latte with Surprise Free Biscuit for a Happy Finish. My coffee came in a flash.

Atmosphere: Wooden country theme decorated with giant TV & Clean. Temperature is Climate Controlled. Lots of occupied seating space.

Crowd: Locals and Tourists. Chinese & Caucasians.

Place is packed full of people eating thus the food must be good. The food turnover rate is high thus the food must be fresh.

If you don't like queuing, why not order takeaway and enjoy in the comfort of your home to binge watch movies?

I give it 5 / 5 stars.

I will return to try different items especially the gluten free cake & tea as they all look tasty.

I highly recommend you to schedule into your reminder to bring your family, colleagues and friends there this week for a pleasant gastronomic experience.

:)

Delectamenti ! Delectamenti ! Delectamenti !

I got it off Google translate 😛

Disclaimer: I don’t own any shares in the cafe or get paid for writing this review. Then again, you just have to trust my words as you can’t read my thoughts.

I really did visit this cafe as I have the photos paired with this review (though one could download photos from Google Images).

On the other hand, I would give less credibility to text only reviews (may not even have visited the place) which may serve as an outlet for pent up frustration for a tiny minority of other people. I used to do that in the past as I was impetuous.

Many things in life are only opinions - not facts.

You have to visit the place to determine if the review is accurate.

: )

Best regards, Jianfa Ben Tsai

Fat Guy with 35 years of Restaurant Dining Experience Paid Well for Delegating Tasks in Food Business Pretended to Work when Boss is Looking during Employment at 5 Star Hotels 35 years Loyal Supporter of the same Footie Team with my Boss whenever he changes his team with...

Massively underwhelming customer service considering the reviews. However great coffee, food and atmosphere. So, let’s break it down…

Atmosphere: * Great Space! The interior design, layout (both inside and out) – excellent interior, exposed brick work with wood flooring to accentuate that excellent natural feel of cookery and homely cooking is well achieved. Externally, great use of space, colours and décor – On a vibrant day, sitting outside, is a must. Extremely well done.

Customer Service: ** Could have been an off day but felt rude and little chore’ish, and they weren’t busy. It wasn’t the lack of efficiency (order was taken, was provided as requested). It was the lack of personality, welcome and pride in work. Wasn’t greeted well, and from the homely vibe of the store, the tone didn’t match at all. My order felt like an annoyance, like I was interrupting someone’s break and needed to hurry up. Even after the order was taken and I went outside, the additional customer service person who delivered the coffee was not personable, even when I said “thank you” – literally said nothing – not even a “You’re welcome” Lastly, I was now curious to see if I could get any appreciation from any staff member. I ensured my table was clean, collected all my dishes and rubbish neatly, walked into the store, handed them to the customer service representative and said “Thank you, it was delicious.” Genuinely appreciative of the food (as below)! And was provided with a nonchalant and dismissive “sure”. Very Disappointed!

Food (Why we are here): * Order: Bacon, Egg & Cheese Muffin, Skinny flat white and a bottle of water Coffee: Excellent Barista – The coffee wasn’t burnt, the temperature was excellent and the flavour was outstanding Muffin: I don’t know about you but I love a soft yolk egg in a Bacon, Egg & Cheese muffin. The egg was definitely Free Range based on the taste & deep yellow colour, the bacon was absolutely amazing and the soft melted cheese was just the icing on the proverbial cake.

Overall: * The food and atmosphere were amazing! I would have given this 5 stars but was let down so much by the non-caring customer service that was received at the time that I had to drop this rating significantly. I certainly would recommend a breaky treat if you are interested, I just hope that your customer service experience was better than mine. Thank you, The Great Australian Bakehouse! I may...

Sorry for the negative review but I have my reason. We are traveling Oz atm and while in Pakenham we decided that a bakery would have lovely fresh foods. Your business had so much to choose from I struggled but in the hotbox I saw a schnitzel burger that looked nice. So I ordered it and sat in the window to watch the world go by. My first bite was enough and I should have taken it back but I preservered. The bread roll was dry, I mean really dry and crisp from sitting in the hotbox too long, and after a few bites, I decided to just pull the schnitzel out and leave what was left of the roll. My choice to do this. After I finished I decided to take my plate back to the counter and discretely mention to the staff member that the roll was awfully dry and not palatable. This is what upset me, no sorry was given at all, no nothing, she took the plate and that was that. I went to the ladies and when I came out I had a look to see if maybe the other burger in the hotbox had been removed as per practice in places I have worked. After a certain time, the food is tossed if it has dried out and certainly if someone has indicated to me that it wasn't right I would remove it but nooo the other burger was there waiting for the next unsuspecting patron to dig their teeth into. Please have a chat with all your staff, a simple sorry and thanks for bringing it to our attention would have sufficed for me. Moral of the story, just because it's a bakery doesn't mean it is going to be freshly made food....