Just wanted to thank in particular a certain drivethru staff member who helped me greatly today. I came through drive through to make an order and already was greeted by a very friendly staff member who commented that my car smelled nice. I made my payment, and she explained that the card machine was playing up and sometimes when people make purchases it shows on my end it has gone through but not on theirs and said my payment hadn't gone through on their end. She asked me to see if the payment was processed through my bank , when I checked my bank account it has gone through, and I showed her the transaction. She promtly went to ask for her manager. And after seeing some back and forth he left, and she opened the window and said that her manager wanted me to pay again. I told her even though it was a bit disappointing to pay twice I was happy too. She instead went out of her way to get her manager back so he could view my transaction account. I already had a pretty sinking feeling like he felt like I had done this on purpose, which for anyone is not a great feeling. Until I properly showed them both my bank account and the transaction. He agreed to let me drive through after confirming my purchase was made. She apologised for the inconvenience and let me go through. As someone who works in customer service I was very greatful to have somoene stick up for me when these payment issues arise. It can be very mortifying having people think you're being dishonest and not making your purchase when you have. Which I have dealt with in the past with my own customers. It was nice to be reassured when you're on the receiving of it. I have taken one star off because I was very unimpressed by her manager. Who could've resolved this, and done his job properly (and the right thing) the first time. And simply asked to see my transcations in my bank like she did, instead of just having me pay twice. I didnt catch the girls name but wanted to thank her properly through this review for doing a stand up job. I really appreciate it and glad she at least knew I was honest person and liked the smell of my car haha.