The chicken burrito is hit and miss - sometimes its fine, but often, large portions of the chicken is been burnt. Not slightly charcoaled on the edges for flavour, but outright black and inedible. And the pieces that AREN'T burnt are so overcooked that they're dry the whole way through.
I tried raising it with the staff last night. One of them told me, "I know what you mean, I buy the dinner here sometimes too, and the chicken's often really burned. Unfortunately I cant do anything about it, though, because I'm not one of the cooks." My suggestion that she could talk to the cooks was met with a blank stare.
The second person i spoke to was worse, though. I told her about the burnt chicken, and asked that she pass feedback onto the kitchen staff, and she said, "oh, sorry to hear that, but unfortunately that's just how our chicken is cooked." I couldn't quite believe what I'd just heard and thought maybe she was misinterpreting what I'd said. Maybe she thought I was seeing charcoal chicken and miscategorising that as burnt? So I said, "no, it's not charcoaled - its BURNT. Like. Black-the-whole-way-through burnt. Inedible burnt." And she said, "Yeah, thats how our chicken is meant to be cooked."
And - no. No it really isn't. A) you are supposed to be able to eat the chicken. Like. Thats a primary feature of take-away food; its supposed to be edible. Black-burned chicken is not edible.
And b) I've been to plenty of other GYG places, and their chicken has been tastefully browned (not burned!) and still quite moist and juicy. Even when the chicken at Moorabin ISN'T burnt (rare) its still so overcooked that its bone dry.
But raising it got me told: "I cant do anything about it because I'm not one of the cooks" and "that's how our chicken is meant to be cooked." I couldn't believe either response when I got them, and I still can't believe them now.