Hong Kong BBQ Restaurant — Restaurant in Melbourne

Best HK bbq I had in Melbourne. But...

The old lady serving us was so rude and unhelpful it spoiled my lunch there. The young one was friendly though. It started when we waited to be seated, as no one attended and thats after standing 2 minutes in front of the counter(with a pram with 2 kids on it), we decided to go to an empty table but only then she shouted in her own language and acknowledged us to move us to the next one (the restaurant was almost empty with 2 different tables occupied) weird... Then we asked for a high chair and even tough I can take no as an answer, the way she mumbled something in her own language after saying a sharp no isn't a way to treat your customer. Then ordering food, Q:where is the menu ? A: there is no menu, only bbq, ok then why is it your asian customers that sitted just after got some noodles and stuff that aren't only bbq ? Then came the time to pay, "no card only cash !", I then headed outside to go to the nearest atm and the lady again started shouting as if we were thieves (family of 4 including 2 young children), and I shouted back that I need to go to the atm to pay her, only then she offered to pay via bank transfer... Why not offering this as an alternative in the first place ? Overall a very complicated interaction that made us feel we weren't welcome at all and basically trying to make problems instead of solving them, wich is hospitality 101... Im a very easy customer especially after being positively surprised by the food. Unfortunately I do not want to give my money to people who seems to treat you badly at best for no reason or their mood or is it because of the worst assumption (racism ?), and will never come back. Honorable mention: the place is a mess with half the dining floor used as storage and place is quite filthy, if you can't overcome that and the rude lady it's probably best...

Don’t take it as rude, this is what efficient looks like. If you’re after service don’t bother coming here, these guys are good at one thing and one thing only. Chinese roasts, their duck, soy sauce chicken and crispy roast pork is their star attraction. Unfortunately since COVID they have lost their chef so there’s not more sit down Chinese banquet like they use to. All they have are plate ls of roast meats on either a choice of rice or egg noodles as a sit down menu. That limitation didn’t bother us as we want meat with the rice, so we ordered their holy trinity with both rice and egg noodles, also ordered a dish of roast pork on its own. There were bok choi that came with all the rice/noodle dishes, it came within minutes to our table and the what came on a dish down went into our bellies with almost complete silence. The soy sauce chicken is mellow and subtle though the chicken flavour is not lost, the meat is still tender. The duck is flavourful, almost too flavourful that anything else will be tasteless. The roast pork had a thicker layer of fat than usual but that’s where the flavour is! This is the OG store for HK bbq roast, don’t mind the straight talk from the aunties, remain focus on their food and you’ll have a...

On the 6th of January 2025 myself and my partner eat here at 11am within 15mins I had diarrhoea for the rest of the day another 5 times to the point I ended up in Royal Melbourne hospital with food poisoning .I had my partner confront the owner the next day because im so sick and abdominal muscles all painful.but the Ower refused to accept its there problem and said go claim through insurance. For which ill be pursuing this matter. They threatened me with possible consequences calling the police and said get the health department they don't care if they are closed permanently. Customers are always right you expect a refund for the problem and cover my medical expenses they refused. Please don't eat here this cheap low quality service everyone I think its cat there serving up id like to go out the back and see how many cat skins there is as it's more common now . I'll pursuing a lawsuit. They will be notified by...