Junction Hotel — Restaurant in Melbourne

Some of the rudest staff ive ever encountered, One of the older ladies greeted me when i went to the bar with 'What do you want !!' The other, a taller blonde younger lady, Greeted me with...'Turn your cap around'.. And every time i needed assistance in the pokies, she never once asked, 'how can i help, or even a hi, how are you today...' everything seemed like such a chore.... Your working in hospitality luv, your miserable face is the last thing i want to see, when ive just dropped $1000 bucks... Also, when i asked the male worker 'i think he's the mangaer for something.... he casually continued on with his conversation he was having with another worker before assisting me... A different day walked past him and a female staff member having convo as i walked in....I smiled and said hello!! They both just glared at me and continued on with their conversation...not a big deal... but not really the right attitude when your in hospitality...especially from a manager... Other then those encounters, the other stalf have been pleasant... the security guards are probably the most helpful.... always being the first to assist when i need to withdraw some money... the other 3 will almost roll their eyes, and finish their convos before assisting... Shocking customer service!!! I really hope who ever owns this place reads this....because some of their attitudes are disgraceful... It all starts at the top...so if management is treating customers like this....ofcourse staff are going to follow suit and think its acceptable to do the same... I worked in gaming for 5 years...so i know quite a few of the people you deal with are not the easiest or politest people going around.... but when a normal well dressed, well mannered customer comes in... Do what you getting paid to do, and start treating people with a little more respect... If you can't do that....i suggest you work in another industry.... but as i said earlier... the manager is well aware of whats happening...and one of the main culprits.... so i doubt anything will change... next time im there...if nothing changes...ill be taking note of their names...and adding it to...

We had a booking for 5 of us. Whilst booking we told them that there will be a Vegan and Vegetarian and we were told that that would not be a problem. I ordered a vegan meal and my sons girlfriend ordered a vegetarian meal. When our meals arrived with meat on them we questioned and were told it was mock meat so we both took a bite then again questioned if it was mock meat as it wasn't stated on the menu and really tasted like real meat. The waiter then said "I'll just confirm with the Chef". He then came back and confirmed that both meals were Vegan. By this stage we stopped eating as something wasn't right. I got up and went to the bar and spoke to another older waitress (who didn't seem to care) about confirming again if it was mock meat. The young waiter came out quickly all flustered, picked up our 2 meals apologising stating that the Chef made a mistake and was not having a good day. Our meals were remade but by this stage we had lost our appetite and felt sick. My sons girlfriend went to the bathroom and threw up. I was shocked by such a bad mistake as i own a Restaurant. You pay when you order your meal at the counter and sadly no refund was offered at the end and all staff disappeared as we were leaving. My husband returned the next day to speak to the Manager about our experience as we also own a Restaurant in regional Victoria and thought they should be made aware of our bad experience. Her response was 'please give us another chance, it was all the waiters fault, the waiter is new etc.' There was no offer of a refund. We definately won't be going back. I would not even give this place a 1 star but I had to in order to write this review. My son and his girlfriend are moving into an apartment across the road soon but I'm sure it will be one place they won't...

me and my beloved husband came to this venue for his splendid 98th birthday however we were extremely pleased with the service we have received. Firstly there were little kids running around screaming and taking photos of strangers. The little kids were also on the pokey machine which I find very unpleasant as they were definitely underneath the age of 18 Delete lease the food was extremely unpleasant with the fish and chips ordered being overcooked and it was also yellow yellow and my husband Palmer was undercooked pink in the middle. There were also another set of kids on the table next to us that kept screaming every time we talked they would just scream gayyy. also sliding lines of salt on the table which i find extremely inappropriate. while ram the main waiter was walking around the facility he was extremely clumsy, spilling a couples drinks and was Not willing apologising my experience at this place was very disgusting. I definitely would not recommend if anyone touring the area. Rama being pretty funny was being a little weird during our interactions he wasn’t really nice, but he was still funny Guy try to Engage in small talk and drastically failed he also he should definitely shave them nose has but definitely not the kitchen as I found a few hairs in my food not knowing where they were from this is A very unpleasant experience definitely would not recommend any people looking...