McDonald's Dandenong Plaza — Restaurant in Melbourne

I was overcharged for an order I made this afternoon and kindly explained this to the lady working at the register who then rudely claimed that it was because I ordered a drink that I got charged extra. Clearly she can’t do simple maths because the total would’ve been $10.95 either way instead of $14.40. I then told her that the price of the order would be $10.95 in total and she then began to explain to me that one of the two codes I had given only went through. I only wanted to receive my refund and collect my food at this point however this lady continued to babble on in an aggressive tone that the charge was extra due to only one code going through without offering a solution until I raised my voice slightly. She then proceeded to give me further attitude and tell me “I work here, you don’t.” Disgraceful and appalling customer service. Would not expect much from McDonalds but some simple human decency and kindness is a non-negotiable. Please teach your staff how to treat customers. They’re...

Worst experience ever at any Maccas, Dandenong Plaza, Thursday 10 Nov. Waited 42 minutes for an order and then it was incomplete. Manager had no idea how to even make a decent cappuccino. One staff member working as if he really didn't want to be there and another was just floundering as well. The only person who was really making an effort and taking orders from customers was Tai, but he's was getting no backup from the others.seriously this Maccas needs new franchisees!!! Also need a big freshen up. Sad to see how neglected it is. Edit..it's April 2023....this place is even worse ,waited 20 minutes for a wrap and coffee.. The coffee was cold and tasted terrible. The wrap was smothered in sauce,when. I asked for only lightly sauced. I have been coming here since they opened...a long time ago. Just disappointing to see the decline in standards of this store but I will still patronize them in the hope that they...

So so bad. I honestly throw dog food in my dogs bowl with with more respect. Been here after a movie many times. Always something wrong with the order. Today, couple nuggets short, pickles in cheeseburger that shouldn't be there, you know, the usual. But we I open my Big Mac and one of my patties drifting on the side in my box? No, no thanks. I took it back to the counter. They apologized, and eventually replaced. I got back to the table, opened box and looked pretty, just like the picture, then I took a bite, they served me a big Mac with lettuce, no sauce, no cheese. Really? . I went and asked to speak to in charge. . She said ok will make personally. I really don't think I should have to be complaining and raising an issue. While I'm waiting for my Burger, others started to point out that this has to be the what like worst Macas in Melbourne. Thanks for...