I have been buying Iced Lattes from Mc Donald's for several years, I have a lactose intolerance so I choose a soy milk option and not being much of a sweet tooth, always request it without sugar syrup. Today, I went to the drive through, and upon receiving my beverage, tasted it and received an instant hit of sugary sweetness. Every time I order this drink I take a sip to ensure that it's free of sugar syrup (I find it unpalatable), I receive it with sugar syrup despite requesting it without 15% of the time from various Mc Donald's. I informed the staff that it contained sugar syrup to which the staff member Jade, told me I was incorrect...to which I replied "actually ma'am, I am NOT incorrect, it is indeed full of sugar syrup", JADE continued to argue with me that I was lying to which I continually replied that I was not, and that I did not appreciate being accused of lying at a Mc Donald's drive through! She eventually said "OK, fine, but it doesn't ha e sugar syrup!" , I then told her to sample it herself and that I'd even be willing to make a wager that the drink did indeed contain sugar syrup. I was told to park in the waiting bay but no longer feeling comfortable with Jade or anyone there making my drink, unbuckled my 10 month old baby from the car and marched inside for a refund. After all, if they were unable to follow the directions about the syrup, then I was lead to doubt that the Iced latte had been made with soy milk instead of full cream (I have been to hospital in the past for mistakenly drinking full cream milk), and as JADE was so nasty I would have feared the presence of saliva in my drink... To be fair, the managers were very accommodating, and pleasant, but JADE continued to sneer.

I had absolutely no reason to lie about the sugar syrup, I immediately went to another Mc Donald's to order the same drink, which was made exactly as directed. The entire experience was a pain and a waste of time and I sincerely hope that JADE is disciplined for her EXCREMENTAL customer service performance. After 4 years of ordering this drink every day, I am 100% certain that I know the taste and presence of sugar syrup in a drink that I willfully request be rather bland.

Absolutely astounding to be accused of lying at a Mc Donald's drive through, especially when I had less than zero reason to lie. I didn't particularly want to leave the house in the first place but never order the Iced Latte via uber eats as it almost always has sugar syrup in it when I do.

1 star, if there was an option for zero stars I would certainly prefer that rating!