When I first walked in with my family I already knew the customer service was off, When I had to greet the staff first and then he simply just replied if I had a booking. Then shortly after was approached to take our order and I ask for a salad and my was mistakenly taken as a prawn salad. When the prawn salad arrived the first time we had kindly told one of the staff we didn’t order that and then it was brought over again and I told the staff again that I did not order and he kept insisting that I ordered a prawn salad and I told him no I did not. He then said you can just have it and went back to make the correct salad that I had ordered, by the time we were finished our meals. We asked for the bill so we could check the receipt and by no surprise the prawn salad was on the receipt he did not take it off after telling us sorry about that and offered us to just have it. When approaching the register you could see the staff in the back taking about us and obviously knowing we are going to confront them once again about the prawn salad still being charged. The management replied to me did you eat it? I said well yeah we were told that we could just have it after because he had the incorrect order. The prawn salad was $19.90 he only took of $10 because he obviously thought we were stupid and wouldn’t notice. Food is nice average but wouldn’t go back bunch of arrogant staff and rude, if looks could kill. Very disappointing experience!