NeNe Chicken Caulfield — Restaurant in Melbourne

Chicken was great, but arrived 10 minutes after the chips which we already finished. We asked for the two 390ml bottle cokes we ordered with our meals, they said they can either give us one 600ml coke or the 2 cokes we ordered, but warm from the back. I said no thank you, we paid for 2 cold drinks, we do not want less for the same money or to have warm coke with our meal, happy for a refund. They refused to refund or to just give 2 cold 600ml bottles (they had heaps of those). They ended up giving us one cold 600ml coke and one warm can. So, good food, but crappy service. $60 in total was not worth it for chips on their own, then the chicken 10min after we already finished the chips, and one cold coke and one warm coke. You mucked up and couldn't deliver on what a customer paid? Either give upgrade to the larger size which you have in stock, or refund....

I visited your store on Sunday and was surprised to find that a 10% surcharge was added to every item on the menu. What disappointed me further was that this charge applied even when paying by cash, which feels unfair and misleading.

As a customer, I expect transparent and fair pricing. While I understand some businesses apply weekend or public holiday surcharges, it should be made very clear and not come across as a blanket charge on every item without proper notice. My experience left me feeling that customers are being taken advantage of, which is not the kind of service I would expect from a well-known brand like Nene Chicken.

I strongly urge your team to review this policy and ensure customers are treated more fairly in the future. Otherwise, I may need to reconsider returning or recommending Nene...

Me and my friend went here a week ago. The menu was a bit confusing and you can’t use split pay. (Cash and card together) The time we waited for our food was around 20-25 min, we were the only ones in there and we only ordered one thing at this point. We ordered another SMALLER item and it took 20 min to come out. The environment of Nene was also a bit funky, as the floors and tables went really wiped or moped and the floor was sticky to walk on. I’ve really only given this a 2 star due to the food, it could have been better compared to the other Nenes, the chicken wasn’t dry but it was...