Parrot House Restaurant — Restaurant in Melbourne

Previously we would visit this place knowing that it would be noisy and cramped but was in a convenient location for us. For the past few times, we noticed we were being overcharged. The final straw was when we came for dinner, cramped onto a smaller table even though there were larger ones available. The menu offered "rice per head" which we have had multiple times. This time, when we ordered more, we were told by a staff member that they would charge us for a refill as it is "per bowl". This lady who had served us multiple times prior, pretended to not know. She argued that she was correct. When we showed her the menu, she said "OK, I will give you one refill". On principle, she cannot provide us with one refill if we are charged per head however we did not argue as we were full anyway.

When paying the bill, we were surprised that the boss was not at the counter (to which he always is) and they had charged us for the refill! So again, we had to bring it to her attention that we have been overcharged. There were no apologies or acceptance that they are wrong! They have every right to change the pricing of their food but not after the food has been ordered!!

Not only were we overcharged, we were made to feel that we were in the wrong.

Please check your bills before paying and seems like you need to confirm the prices prior to ordering to avoid being ripped off as they do not take responsibility in incorrect pricing.

Food- mediocre, salty, small portions for the price Ambience- noisy and cramped Service- dishonest, rude

Will not be coming back here. Be careful if you do!!

之前我们会光顾这个地方，虽然知道那里会很吵且拥挤，但对于我们而言位置很方便。过去几次，我们注意到我们被多收费了。最后一根稻草是我们去吃晚餐时，被挤在一个较小的桌子上，尽管有更大的桌子可用。菜单上提供的是“按人头计米饭”，我们已经多次点过。这次当我们点更多米饭时，一名工作人员告诉我们因为是“按碗计价”，他们会收我们加餐的费用。这位以前多次为我们服务的女士假装不知情。她争辩说她是对的。当我们向她展示菜单时，她说：“好的，我会给你们一次加餐。”原则上，如果是按人头收费，她就不能给我们加一碗，但我们也没有争辩，因为我们反正已经吃饱了。

在结账时，我们感到惊讶的是老板没有在柜台（他总是待在那里），而且他们还向我们收取了加餐费！所以我们又不得不提醒她我们被多收了费用。没有任何道歉或承认他们错了！他们有权利改变食品的价格，但在下单后就不该这样做！！我们不仅被多收费，还让我们感到是我们错了。请在付款前检查账单，并且似乎在点餐前需要确认价格，以避免被宰，因为他们不承担错误定价的责任。食物 - 普普通通，咸，价格却很小的份量环境 - 嘈杂和拥挤服务 - 不诚实，粗鲁不会再回到这里了。如果你去的话要小心！！

Trước đây, chúng tôi thường đến nơi này biết rằng nơi đây sẽ ồn ào và chật chội nhưng nó ở vị trí thuận tiện cho chúng tôi. Trong vài lần gần đây, chúng tôi nhận thấy mình bị tính phí quá mức. Điều khiến chúng tôi không hài lòng nhất là khi chúng tôi đến ăn tối, bị chèn chúc trên một cái bàn nhỏ hơn mặc dù có những một cái bàn lớn hơn. Menu có món "cơm theo đầu người" mà chúng tôi đã từng ăn nhiều lần. Lần này, khi chúng tôi gọi thêm, một nhân viên đã thông báo cho chúng tôi rằng họ sẽ tính phí cho việc refill vì là "theo bát". Người phụ nữ mà đã phục vụ chúng tôi nhiều lần trước đó đã giả vờ không biết. Bà ta tranh cãi rằng bà ta đúng. Khi chúng tôi chỉ cho bà ta xem thực đơn, bà ta nói "Được, tôi sẽ cho các bạn một lần refill". Về nguyên tắc, bà ta không thể cung cấp cho chúng tôi một lần refill nếu chúng tôi bị tính phí theo đầu người, tuy nhiên, chúng tôi không tranh cãi vì thực sự chúng tôi cũng đã no.

Khi thanh toán hóa đơn, chúng tôi rất ngạc nhiên khi thấy ông chủ không có ở quầy thu ngân (nơi ông luôn có mặt) và họ đã tính phí cho việc nạp lại! Vì vậy, một lần nữa, chúng tôi phải đưa điều này đến sự chú ý của cô ấy rằng chúng tôi đã bị tính tiền quá mức. Không có lời xin lỗi nào hay chấp nhận rằng họ đã sai một cách rõ ràng! Họ có quyền thay đổi giá món ăn của mình nhưng không phải sau khi món đã được đặt hàng!!Không chỉ chúng tôi bị tính tiền quá mức, mà chúng tôi còn cảm thấy rằng chúng tôi là người sai.Xin hãy kiểm tra hóa đơn của bạn trước khi thanh toán và có vẻ như bạn cần phải xác nhận giá cả trước khi đặt hàng để tránh bị lừa đảo vì họ không nhận trách nhiệm về việc định giá sai.Thức ăn - trung bình, mặn, khẩu phần nhỏ so với giáKhông gian - ồn ào và chật chộiDịch vụ - không trung thực, thô lỗChúng tôi sẽ không quay lại đây. Hãy cẩn thận...

Parrot House was my family’s go-to restaurant for quality BBQ meats. We had purchased takeaway whole ducks, crispy pork and BBQ pork on 5+ occasions. Recently they have dropped the ball in terms of customer service. On one occasion, we had phoned to confirm prices due to the new year. The staff were wanted to get us off the phone and did not listen to the simple questions asked, then gave us answers that did not line up with what we were met with in-store. Once we were in store to purchase our duck takeaway, my dad had to order twice as the cashier rolled his eyes and did not respond the first time. We also asked for either crispy or BBQ pork and were met with the same attitude. My dad asked a second and third time only to receive the reply, “we’re out.” Having worked in hospitality before, I understand that when times are busy it can be hard to keep up. But, this particular day, we had arrived before midday and there was not many customers. The whole interaction took about 20 minutes, including waiting for our duck to be prepared. In this time only one other customer had ordered takeaway and there was only 2 tables seated...

Had Hong Kong style congee for $15. Very large serving and congee had fish cake, duck, calamari, nuts, crackers and a subtle home cooked taste. Perfect for a cold winter meal.

Update 270725 Scallops with Chinese broccoli $32.50, Deep fried chicken ribs with egg yolk $25. Quarter roast duck $14. 1 X steam rice $4.

Scallops were big, juicy and firm. Not pan fried though so don't expect crispness. Chinese broccoli was very tasty, crunchy and juicy with a glistening coating.

Roast duck was tender with meaty sections and skin was crispy enough. Fattier bits were more greasy.

Chicken ribs had a nice dry salted egg yolk coating atypical of wetter Malaysian and Singaporean varieties. Also not overly salty or oily.

Called in advance for booking for Sunday evening and glad we did. Fast moving service with cramped seating. Long queues at the door even on a wet winter evening. Service for all 3 dishes came within ten to 15 minutes of ordering which startled us slightly. And we noticed the next table was serviced...