Roll'd Victoria Gardens — Restaurant in Melbourne

This outlet was open at 6.30pm on a Sunday so I enquired if the kitchen was still open. The server at the counter explained it was closed, but the leftover unsold rolls were available for purchase. Her workmate who was cutting leftover meat behind her, was exceptionally rude and backchatted me in Vietnamese, while her back was turned to me.

I was put off completely from buying some rolls because of that worker. Instead of calling out the worker and causing drama, I looked at the server to indicate her workmate was being rude. Upon walking away, the workmate backchatted me again, thinking that because she couldn't see me, that I must have been deaf and not heard her. I have Vietnamese friends and I am older in age to both workers, so I know by backchatting negatively in Vietnamese, the work colleague showed disrespect to me as her elder, had bad manners, and sounded uncultured, immature and uneducated.

Advice for management: the way your staff acts in front of people, whether they are talking Vietnamese or English, reflects badly upon your business. Have a word with your staff to talk professionally and respectfully to ALL customers, even if it is 6.30pm...

HIGH QUALITY FOOD AND CHEERY STAFF There are a few Rolld restaurants in Melbourne and I think this one wins for freshness and friendliness. You get the same menu options (pho, rice paper rolls etc) but the rolls do seem tastier and fresher here. Its in the food court, with no dedicated seating but plenty of seats and tables throughout the food court. If you are in a hurry, go for the rice paper rolls which you will get immmediatley. If you want a bowl of pho you will generally be given a buzzer to take to your table and retrieve the pho when buzzed. My only criticism of the restaurant (and this applies to all the food court outlets) is that everything is single use - spoons, chopsticks, boxes (for the rolls), plastic tubs for the sauces and plastic bowls for the pho. There wasn't a recycle bin option when I'd finished my meal so I had to discard all that plastic into a general waste bin :( Overall - great value , good food and...

EDIT: I have since been contacted by the Roll’d customer care team. They handled the matter very professionally. Thank you for reaching out!

Poor experience both times I came 1) placed an online order and it was all accepted. Half an hour later there was no update so I had to call the store. They then informed me they couldn’t fulfil my order as they were closing early (?!?!) and 2) I wanted to order via the app as I saw a bundle of 3 rice paper rolls for $10. The staff didn’t know if it was possible and made me wait 15mins for their manager to come. She didn’t even think to call the manager until I prompted her that I’m in a rush and the wait time was unacceptable. Worst rolld franchise...