Sharetea Preston — Restaurant in Melbourne

usually I wouldn’t have a problem with this sharetea but i’m writing this to address the worker that served me today

Firstly when i came up to order I can see him sitting in a chair head down on his phone so I stood there waiting for him to notice me, understandable when there’s not much to do but I think a bell at the front would be better so customers don’t have to wait for the staff to notice them waiting there

Secondly, he got my order wrong when I asked for white pearls he gave me normal pearls, and then had an attitude towards me when he had to remake the drink, I would suggest not wearing airpods while you’re serving customers so you don’t get the order wrong or at least apologise and use proper manners

Thirdly, because he had to remake my drink it was as if he put less effort into it because it is not filled nearly enough as it should be (image attached to the review, upside down to show i didn’t drink it)

At least the drink still tasted good, just disappointed with...

We asked the staff in Preston Branch politely if they accept a preston central gift card because sharetea is on the list of the stores accepting it but the guy staff that is on duty today 30/10/23 said no, we asked if we can try and he said if it will go through, he will be the one to pay for it in the store and will be scolded by the owner. But how and why? Amount will be deducted on the gift card itself. Since we are craving for a taro milk tea, we ordered 9pcs and pay with a debit card. But, the milk tea doesn't have much taste. I ordered for normal sugar and half ice so it will be tastier but it disappoint us! We love sharetea especially taro flavor but this isn't taste good today and more watery! The guy on duty seems not to like working today, he...

Wrong order. The guy with the long hair took my order wrong and added popping pearls instead lychee jelly. I threw this away as I don’t drink popping pearls. Update- went there again today and the worst service ever. The same guy was there with same ponytail who took the wrong order the other day and he was on the phone around 6.15pm, 7th March and made the Oreo smoothie wrong and the other girl was nice and they had to open it again and put Oreo and took so long to make this order because the guy with long hair was on the phone and he didn’t care that he made a wrong order and he was trying to fight me saying he is a very important person. Won’t be going there again. Very bad customer service. Good...