Casa De Tequila Mexican Grill — Restaurant in Mount Gambier

I'm sorry Mount Gambier, if this is your idea of a sit down Mexican place, do yourself a favor, grab some old el paso and stay home.

Started with the Chili Con Queso, complete with commercial nacho cheese sauce with a single slice of pickled jalapeno and stale tortilla chips. I thought I'd do better with some Pico de Gallo, usually an exciting mix of ripe tomatoes, onion, chili, lime juice and coriander... Unfortunately the tomato's were far from ripe, the onion was overbearing, the coriander was lacking, and the chili? Non existent.

I ordered the ribs, though not exactly Mexican, or even Tex-Mex, they seemed interesting with a promise of home made orange BBQ Sauce... What found it's way to the plate was dry ribs, courtesy of chef mike, complete with masterfoods BBQ Sauce. Alongside these ribs that would make any American turn in their grave, was an overly dressed, thick cut coleslaw, and some fairly soft chips.

The sounds of chef mike punctuating the loud pop music made the dinning experience less than enjoyable, whilst the owner? Front of house? Was busy on his laptop... To be fair, not a lot to keep yourself busy when the...

Unfortunately the service was really slow. They needed 20 minutes until we could place our order. The we waited for the drinks and the meals 30 minutes after 30 minutes they came and told us they lost the note with our order. And we ordered again. As an excuse the brought us some Tortillas. And this was a really nice gesture which I really appreciate. Then we received our main dish. The starter was still missing. After we had finished with the main dish the starter arrived, but unfortunately it was the wrong one. As an excuse the wanted to give us some free drinks but we were finished. Maybe we were at the wrong time in the wrong place but if you order the second time because your order was lost, they should do everything that it goes right. They told us several times that they have a lot of work, but the restaurant wasn't full and there were a lot of waiters. Maybe they should try to organize their business another way. Too bad that everything went wrong because the food was really delicious. Ans I also appreciate their way to excuse but if you are hungry and you want to eat it's...

Made at booking at 3.30 in the afternoon for 6 pm. They open at 5 according to their advertising. We arrive at 5.50 to the door locked all the lights on. Could see the chef in the kitchen who looked up when tried to open the locked door. No response from him. The waitress then walked out from the kitchen to the register looked at us did lap of the bar and returned to the kitchen. We tried the door agin thinking maybe it was jammed. Nope definitely locked. Rang the number on the Facebook page first time was hung up on. Second time answered and told by the waitress I will be 5 mins. So we waited Chef looked at us 2 more times. No sign of the waitress to let us in. Another customer arrived for her phone order…. door still locked! By this time we had been waiting 20 mins just to get through the or be acknowledged. I am sure the food is great BUT we wouldn’t know because we couldn’t even get through the door! Hospitality and Customer service is a tough gig you ain’t killing...