Copper Rose Cafe — Restaurant in Sydney

EDIT: RESPONSE TO OWNER,

Hi Steve, I have ordered recently again as per seeing your reply, food is great as usual and good to see no messages left on my order. I appreciate your response.

No need for the compensation your reply is enough and I am glad to hear this was not an owners mindset. I wish your family business all the best and thank you for offering compensation and trying to rectify the issue.

All is good, hopefully I get to come in person and try out some more food. Until then wish you guys the very best.

Regards, Tijana

I'm usually not the type of person to review a place with 1 star because if I have nothing nice to say I just wont say it. I might give feedback privately, but I definitely wouldn't do it like this. This particular time I will as this made me furious. I ordered on doordash. Not even a week before this, I ordered only one coffee from this place as I work in an area with not many coffee shops around. It was a 10/10 Cappucino. Thought to reorder again about a week later and maybe add some food as well. When I orginally ordered this, I had an emergency that morning and my mind was not in a good place so I accidentally ordered my order to my home address. I called doordash and just nicely asked for them to deliver to my work address instead as my work is actually closer to this shop than home is. Doordash customer service said no worries and the driver was on the way. Called the driver and he confirmed it was all good as well. A couple of minutes later I got a call from doordash support saying my order was cancelled and they had to issue a refund and apologised for the cancellation. I said no worries and just reordered again to then receive the order with this message! (Please see photo attached) As I said I had an emergency that morning and these guys had no idea what was going on. Whoever is the person that wrote this, man you guys must be selfish. First of all I didn't cancel the order myself and second of all think before you say things because you never know what is going on in someones life. You guys could have just left it as it was and I wouldv'e been back a hundred times again, there was no need for this message? Someone could have gone through something horrible and had to cancel their order but in this case I wasn't even the one to cancel, doordash did. You guys decided to be selfish and worry about your money or cancellations (whatever it may be). Well there's your $20, straight in the bin. A business I would've ordered from weekly, no more from me. As a customer, if you don't care about their values and customer respect then, enjoy. Otherwise it's...

This cafe is a gem! The greeting from Steve on arrival is so welcoming and the rest of the staff are delightful when serving you. Now to the food....fantastic. I obviously haven't tried everything on the extensive menu but everything I have tasted if so tasty and well cooked with a real home cooked feel about it. I might say the size of the meals are huge, beyond adequate and the prices are ridiculously low if you compare to other cafes in the area. I would highly recommend Copper Rose Cafe to anyone without hesitation! Do yourself a favour and try it, you will be pleasantly surprised. One other thing, the coffee is the best, expertly made by...

I have ordered cappuccino 30+ times through doordash, every time coffee has been room temperature and every time order takes well over an hour. Cafe takes walk in orders over delivery orders. The cappuccino amount is always low, looks and tastes like instant coffee. Today I ordered "extra hot" cappuccino, predictably it took 70 minutes, was not even warm, low amount and to be honest I threw it away and made a hot instant coffee, disappointing again. This is enough for me to not return only to waste money and time, and please don't reply with your rehearsed response that is only for your social...