Courtyard Cafe — Restaurant in Sydney

this review is for Courtyard Kitchen. Group dinner. All staff we dealt with were great - very helpful manager, very helpful waiter, table cleared when required. They were all great. The food ... was pretty average with an expensive price tag. Mains were $30+ - the steaks were tough, nasi goreng was disappointing, the poke bowl was great but lucky to get 70g of fish for $30. However, the place was packed - so maybe we are too fussy or expect more for our $. I only gave 2 for atmosphere because it really had no atmosphere ... just tables in a big space (as compared to Hornsby RSL which has lots of niches for groups, attractive wall and ceiling treatment - feels more like cosy restaurant despite its size. Castle Hill RSL should check it out!). But the worst thing was ... we were seated indoors but may as well have sat outside which had heaters. We were near the doors and FREEZING all night. Seamless indoor/outdoor is ok in summer, but if its cold outside, either close the doors or place heaters indoors near the doors. It seemed a very popular place -...

OverCoookedYard more like. Three dishes (fish, lamb & steak) all cooked within an inch of their lives. Even though I ordered the ($40) steak Medium Rare, then I get resistance when I asked for it to be re-done? Dude if you cant cooked steak to order then you shouldn't be in a professional kitchen. Barramundi was like ash and lamb souvlaki dry and tasteless. Didn't help matter that as I was seating my family at our reserved table a staff member came over and asked quite brusquely if we were had booked the table despite there being a large sign with our name on it - clearly implying that we'd just rocked up a took a random table. Then when I asked the same bloke if we were supposed to have an ordering QR on our table like all the others he said "Oh yeah someone must've peeled it off" - Silence - "So I'll suppose we'll need a menu then? "Yep" .... and that was the end of that...

If there was a space to put negative no stars I would!

I am extremely dissatisfied with my recent experience at the Courtyard Café establishment. Despite your claims, you have no affiliation with the Castle Hill RSL.

I ordered an iced coffee to enjoy on-site. Instead of serving it in a glass cup as expected, it was presented in a plastic cup half the usual size. Upon tasting, it resembled dirty water. Stirring revealed excessive ice; after removing it, only about 20 ml of milk remained.

When I returned the beverage, staff showed no concern and offered neither a refund nor an alternative. This level of customer service is unacceptable.

I strongly advise against purchasing this menu item. For comparison, a subsequent frappe from McDonald's was vastly superior.

Your customer service and iced coffee are...