CAMILLA Castle Towers Boutique — Local services in Sydney

My wife absolutely love visiting this Camilla Store in Castle Towers.Especially when they have the truly amazing staff working. I am referring to the lovely Grace, Charlotte and Sam. This team are so friendly, very professional and there’s no hard pressure selling to buy anything. On this occasion my wife did not buy anything but she has purchased a number of pieces from this store previously and I’m quite certain we will return shortly as my wife has her eye on a couple of pieces.

I just felt it was due that I post this review to commend the awesome customer service.

We have known Grace from the store for a while now and she is so sweet and knows her products! She is always smiling and goes out of her way to ensure that you are totally satisfied with your purchase on every occasion! It is obvious that Grace enjoys being a part of the Camilla team! Thank you Grace :)

Charlotte is also so sweet! Always smiling and so easy to speak with. Great personality and loves her job! For you lovely young lady she is a great asset to the Camilla team! Thank you Charlotte:)

We met Sam today for the first time. He is such a young Gentleman. You can see he loves what he does. Thank you Sam :)

I truly hope that Management are aware of the awesome staff they have working for their brand and they are rewarded accordingly!

My wife and I highly recommend the Castle Hill Store and will definitely continue being loyal return customers

Thank you team. 5...

Went to collect my first ever order on the 30th DEC. My first purchase and probably going to be the last!

Staff advised me on pickup that I am able to claim difference if the product goes on further sale. Product is on sale now and I went to store to be spoken to by the SAME staff member asking to claim. Instead of asking when I picked up or purchased she started calculating in her head the number of days. This was a big indication that she recognised and knew what she told me!

This was a Christmas gift from my husband, staff asked if it was a Christmas gift too. He was with me also asking staff and he felt that staff was particularly not helpful as we were not “dressed” nice or “looked” the part…

Very disappointed they won’t honour it saying I was past the days, but store was not open during some of the public holidays!! It felt like they wanted to dismiss us quickly for us to leave the store.

Expected better service for an expensive brand, Kmart and big W have better return / exchange...

I’ve always found staff to be kind and very accomodating, in particular Gracie! I don’t agree with people in the comments below who are saying they are treated poorly based on their appearance. I go in there I would say very lazily presented and have always received exceptional service from most of the women, even when I have my 6 year old son in tow. It’s also worth mentioning I have returned items due to nothing else then change of mind and not necessarily having an event to put the beautiful clothes to use, refunds were processed without any trouble. Gracie’s service is definitely luxury service and a credit...