Freshworld — Local services in Sydney

Total lack of respect for seniors!

We have been long term customers at Freshworld for at least a decade. It is their long standing policy that seniors are able to have 10% discount upon presentation of their seniors card. Notwithstanding over the years, there have been staff who are unaware of this policy and numerous times when staff "accidentally" forgot to apply the discount, I have decided to share my experience about how little respect they have for seniors.

Today we were buying groceries and the checkout attendant was busy having a chat with her colleague while she was checking out my order. I presented the seniors card before she started and made sure she saw it, to which she acknowledged it. After we finished checkout and left the shop, I double checked the receipt and realised the seniors discount was not applied. I went back to ask for them to apply the discount, as previously this was standard practice when people forgot. However, that same attendant said "there is nothing I can do". I asked to speak to her supervisor and she said that she WAS the supervisor. She pointed to some strawberries lying beside the counter and said "you can take one and go" as if we were some beggars. This attitude is an utter disrespect to seniors such as myself.

Seniors, please do not shop here in the future, they will not treat you with respect - they think you are just after the discount and count on them...

overall a bit expensive than supermarkets, check-out operators are ok, but those who load up fruit and veggie staff very rude to customers, they are staring at you when you are picking the fruit or veggie, they watch customers like a hawk. When I chose radish, load up staff approached me and asked any different between those radish. Of course there is, some are small some are big, some got black spot or cracked. You are greengrocer, you don't know the difference???? I know he wanted me stop picking the radish. You think i'm stupid and wanted me to buy your rotten radish. Your stuff more expensive than other supermarkets, some of your veggie and fruit are rotten and you don't let customers pick. If you are not happy customers choosing and picking your fruit and veggie, maybe you can pre-pack fruit and veggie like Aldi. Don't forget you are not the only place to shop for produce. In this tough market, only customer service , word of mouth will keep...

I am a regular shopper here. Lately, I have found the quality of fruit and veg similar to Coles and Woolies. Their prices are sometimes better to the nearby Coles.

Some staff here are rude. Recently, I bought fruit and was overcharged. I noticed on the receipt after payment and informed the cashier. She asked that I buy something to make up for the overcharge, which I politely declined, since I had already bought what I needed. She insisted a few more times to which I still politely declined. She said it was difficult for her to provide me the change (perhaps she needs more training on how to use the cash register?) She continued to serve the rest of the customers in line, so me and my kids were forced to wait for some time. Not once did she apologise for over charging me or making me wait. She treated me like I was an inconvenience to her (she clearly also needs more training in...