Crust Pizza Clovelly — Restaurant in Sydney

I would urge anyone not to get delivery from Crust Clovelly. Only do pick up yourself as it appears it is the only safe way to ensure you get what you order.

It’s apparent to me through recent interactions with Crust Clovelly that they have NO system in place whatsoever in order to check that orders go out checked against what the customer has ordered.(Which lets be honest is a very simple task to perform)

Over a month and a half ago I ordered delivery , no drink showed up and the sauce that I paid for to go with the Apple bites wasn’t even in the box. I went ok sloppy but maybe a bad night.

Fast forward to this Saturday.I order a Pizza , Cole 250ml, Garlic Bread , 12 apple Bites and the Salted Carmel dip sauce.

What turned up a 1.25ml bottle of coke ( the driver apologised and said they had no cans) Ok nice they up upsized me. Garlic Bread and Pizza.

However no apple bites nor sauce.I asked the delivery guy does not anyone check the orders before they go ok. He apologised but said that was all they gave them.

I rang back the store advised them of the missing pieces of my order and how missing items had occurred on previous order some time back, The gentleman was polite and advised he would get the missing items sent.

80 mins later my missing items were delivered with an apology pizza, nice touch, I gave it to my neighbour as I didn’t want it. I would much prefer orders going out correctly.

So I walk in to have my dessert and lo and behold all I have is 6 Apple Pie bites and the sauce, not the 12 I ordered.

I am shocked that in order to fix up a previously stuffed up the order in the first place the staff couldn’t even make sure you get it right when you are correcting the original stuff up.

So to management or the owners please put in place a system were an employee before sending it out to a customer checks the whole order. It isn’t rocket science!

As for me as a customer. As they saying goes “Fool me once shame on you, fool me twice, shame on me.”

I therefore choose not to fooled again I have deleted you app and will no longer consider Crust an eating option.

I do not write this in angry. Iam more amused by the whole experience. I do write it in the hope someone at Crust Clovelly puts in place a very basic process so orders get checked before sending out.

So if you are reading this and decide to get delivery , consider...

As a current customer, I am disappointed to write this review. Last Wednesday, my partner Dorian placed an order at the Clovelly restaurant during the night. As usual, there was an issue with our order, usually minor things that we usually don't complain about. For example, they added onions despite our clear instructions not to include them. However, this time they completely messed up the whole pizza. We specifically requested a vegan pizza, but they mistakenly put regular cheese on it. It was clearly not vegan since we could compare it to the other pizza we received, and the real cheese looked completely different.

We tried calling the restaurant several times, but a recorded message claimed that the restaurant was closed, even though it wasn't even 10 PM. In addition, we sent an email requesting a refund, but we never received a response. The customer service is virtually non-existent. I had to give the pizza to my flatmate, and I hope that one day they will respond so that we don't lose our money. We are extremely disappointed with the service provided.

I forgot to mention the delivery guy was flirting with my gf wich is absolutely unprofessional...

I am anti uber and third party food delivery so I walked up any got my pre ordered Pizzas . We ordered 4 large pizzas..

I got there and watched the many staff run like clockwork with the Boss pointing and setting the directions for the staff to make pizza. Just wow.

The place is so clean and bright .

When we got home we were very happy with our pizzas. Good ingredients and well made.

The next day I heated up the leftovers.. in cast iron frypan with lid on.. OMG it was even better...

Really impressed. Thanks...