Encasa Restaurant — Restaurant in Sydney

Reservation process to being seated was a smooth process. Food was on the salty side (which could be more a personal taste preference so others may not find it salty). Favourite dish for the group was definitely the salad with the goats cheese

Recommendation is when seated, to order the paella straight away as they take long. You can browse menu for tapas and drinks after putting the paella order through :)

Staff were friendly but seemed eager to take dishes as multiple different staff would come in short intervals and ask to take the dishes away (note- from when we walked in and walked out, we were there for 1 hr which I dont think is overstaying)

When we were getting the bill, a few of us decided to go to the bathroom but as we were walking to the back section of the restaurant where the bathrooms were located, we were abruptly stopped by staff (looked like the manager- black shirt, glasses, not wearing the black apron like other waitstaff). he put both arms out to block us? We were a bit confused and asked whether the bathroom's this direction? and he said "no" we were MORE confused and asked if there were bathrooms here and he just said frankly "only for customers"

???

Not sure how he jumped to that conclusion. I mean.. yes we were in plain pants and tshirt attire- not in suits or dresses (coincidentally there were 2 families left in the restaurant at that time dressed in suits and dresses ) but our clothes weren't ripped, raggedy or soiled so I'm not sure what made him think we were randoms off the street that came into the restaurant to use the bathroom ...we had to point him out our table. he just said "ah" then moved so we can actually go to the bathroom... no expression of apology for misunderstanding.

In the future, when he is doubting the patron of being a patron I think there are more polite ways rather than an abrupt body block with a "no" that he can do before judging. Don't think ill be back but the lady who checked our reservation and seated us was a...

Highly disappointed. We ordered a paella, and the waitress mentioned that we should expect a 40 minutes wait. It was not our first paella, so it was expected. What was not expected, is that 25 minutes after we ordered, another couple sat on the table right next to us, and another 15 minutes later, they got the exact paella we ordered. And we know that they didnt order before hand because they were so close that we could hear them ordering. Anyway, 10 minutes later (so 50 minutes in total since we ordered), the waitress came to us saying that the paella was coming. There was no acknowledgement that our order may have been stuffed up, nor a thank you for our patience. So, our paella finally arrived 60 minutes later (so about 30 minutes of cooking time, assuming we got the paella from the other couple, and presumably rushed as well), and the rice was a bit raw. When paying the bill, the cashier asked how our meal was. I gave them a chance for redemption, and mentioned that the rice was still a bit raw, but still okay. The cashier's reply was that if we wanted the rice softer, we should have requested it and they could have cooked it for us longer. I dont know how the couple next to us get to enjoy a presumably yummy and not-rushed paella only 15 minutes after ordering, and we got a raw paella after "60" minutes of cooking. So I dont know how cooking for longer would have helped in this situation.

Edit: after looking at other peoples photos of paella at this place, can definitely confirm they rushed our paella by cooking it in higher flame. The sauce at the edges of our paella was dry, while all photos doesnt show the dryness. If you were serious about paella, you should know that you cannot...

We went here last night for dinner and we’re given the table right next to the service counter. We had reserved well in advance and were not a walk-in. Now this had two problems (1) there was a nice big cockroach on the table (alive). That completely icked us out and the service staff was absolutely careless about it. They just dropped it to the floor and went on with conversation as if it didn’t matter that they didn’t have good pest control, (2) they didn’t try changing even out cutlery or plates. We had to remind that there was cockroach so best to give us fresh cutlery and plates etc. and (3) there was a cold draft everytime the door opened. The restaurant had more than 4 tables empty but apparently they were all reserved and couldn’t be given to us. On our request the manager girl asked me when we had reserved our table and I said day before to which she responded well the better tables for the guests who reserved before you in time. I have never heard such a comment and thought it was rude and stupid at the same time.

It was late and we couldn’t think of where to get food so we thought we will eat here because we had our son along and he was hungry. Despite the unclean place and rudeness, we went on to order some food as needed to feed our kid. We ordered about 7-8 tapas plates. Except for the garlic prawns and chorizos everything else was very very sub-standard in taste and in preparation quality. Wouldn’t recommend the restaurant to anyone. We tried more than 40 restaurants in the last few days in Sydney and I would rate this as the worst of them all. There are delightful places to go to and this definitely ain’t...