Franky & Co Bankstown — Restaurant in Sydney

During my 30 mins lunch, I thought let’s give Frank’s & Co a try as it’s new in the bsquare. I ordered a M Latte and a beef pie 🥧 (I had to repeat myself several times, as the woman repeatedly asked “you want what coffee? chicken pie? You want what pie?). I asked “how long will it take to heat up the pie as I do not want to wait long.” She said 1.5 mins. I waited 10-15 mins for my coffee (coffee was too hot like 200 degrees, but didn’t give me anything to hold). I then wondered why my pie hadn’t been heated up yet even though it was just me waiting! After I asked, they told me the pie needed to be heated up. After all that, I quickly grabbed Apple Pay and I ran as fast as I could back to work. As I arrived at my work 15 mins later (in the rain), I ran out of time to eat, but to my horror it was nothing worse than when my bank statement popped up on my phone as $40.20! I had to walk back as soon as I could to get the money back or else by the end of the day it might have been too late. However, when I asked the woman who served me only 15 mins ago, she pretended she had forgotten me! I had to show the woman that she charged me wrongly by showing her my coffee and pie, telling her the exact time I ordered!

I showed her my bank statement and she checked all her receipts but pretended being unable to find the duplicate receipt that she charged me. She requested me to show my bank transaction again (which I did) when she asked me “what did you order? What time you order!” She surely couldn’t retrieve that receipt on her side? She also asked me “so how much I should give you back?” If this woman is a boss, then no one can sack her! Please place more attention on customer service, and their money. My lunch was ruined & I late for work! Big mistake giving...

Coffees - smooth and creamy. Donuts - soft and moist. Service - on point. Cakes - light yet delicious.

Originally bought a cake for the family and couldn’t be happier the cake was light and airy, yet creamy with strong notes of chocolate with nutty flavour.

Went back a week later to try their coffee and Big Sam made me a masterclass of a coffee ( cappuccino) The coffee was the right temp not too hot but nice and warm enough to get the heart pumping, milk wasn’t burnt but made just right with the coffee taste 10/10, obviously with the coffee I had to have something sweet Sam recommend me to try a donut and it did not disappoint, the massive chocolate donut was chocolaty yet soft and moist on the inside. The donut itself was spectacular and my tastebuds were dancing

Overall if you want a local cafe family owned with exceptional service and great coffee and snacks wouldn’t recommend anywhere else

Will be going back when...

So nice to get good old fashioned manners these days.

I had to pick up coffee and snacks for my staff and was well looked after by the very attentive staff at Frankys who were kind and courteous.

I was taking over the phone coffee orders with a a couple of changes in duration of the call 😫, so it was so nice that the manager was so attentive and got involved to help with the order.

My business is a couple of minutes away so my guys appreciated the coffees were still piping hot and no reheating in the microwave.

The pastries were delicious and packed in individual boxes so arrived at work like they came from behind the counter.

Would recommend anyone give Frankys a go and the pies were...