Hayashi Teppanyaki Restaurant — Restaurant in Sydney

We arrived to dinner for my birthday with my girl friend dad and our 2 kids.

After the first entree there were large pieces of charcoal attached to the calamari and when my son ate it, it became lodged in the back of his throat. He immediately became distressed.

We hadn’t even finished eating the first round of entree and we had to leave to take him to get medical help.

We weren’t offered any discount whatsoever. when we called the next day to let the manager know what had happened and if possible to re book with a possible discount, seeing we didn’t even get to our mains and he turned it back and stated it is a parental issue if the charcoal got lodged. We didn’t blame the chef or the restaurant, but the manager was quick to shift a “blame” on to the parents.

To top it off the drinks were flat, the spring rolls were cold and old, the photos on google definitely do not match the aesthetic of the restaurant and we were still willing to return but the rudeness of the manager who is happy to take the full amount was quite defensive and had no customer service etiquette whatsoever.

I am not one to write reviews, I support small businesses wherever I can. I tried to reason and negotiate but they were not reciprocal or empathetic to the situation. $233 and we only got to experience a...

I recently booked a table for my partner's birthday. Firstly, to secure the booking I had to pay a $50 deposit. I then had to phone a day later as more people RSVPed than expected and we needed a table for 18. The woman who answered the phone told me in a rather prickly tone of voice that we'd all have to arrive at 6pm on the dot as we would all have to leave by 7.30pm as they have "2 seatings". I informed her that this was a special occasion and we certainly don't want to have to rush our meal and be out after only an hour and a half. Her response was to insult my intelligence by informing me that ALL restaurants have 2 seatings. I informed her that I eat out rather a lot and have been doing so for over 20 years so I know that this is absolutely not true. Once again I requested that we may have the table for the whole evening as we are a large party and would therefore be "worth it" for them. She held firm to the in at 6pm out by 7.30pm rule. My response was to cancel the booking and ask for my deposit back. MOST UNIMPRESSED. Although now I've read a few of the other reviews here that mention bad service and lack of hygiene, I'm quite happy to be holding my partner's birthday...

Went out to celebrate my daughter's birthday and booked to eat at 5.30 with front row seats facing the cooking surface.

The chef (we were served by the owner, Ronnie Cheong) put on a great show for us! The obligatory flaring brandy to start proceedings went down well.

We had the Matsu banquet, starting with an entree of a spring roll, sushi slice, and miso soup. Then the main! Starting with calamari and prawns cooked on the hot plate followed by chicken with bean shoots and finally steak. All dishes came with ginger and soy mixed with butter (Ronnie asked my granddaughter if she had seen the butterfly as he flipped a piece of butter straight into the mix). Then came the egg roll for the fried rice; this involved throwing eggs to the patrons to catch in bowls before cooking. Our end only dropped one egg. Then, small pieces of the cooked egg roll were flipped to all diners' mouths with a pretty good success rate. The remains of the egg roll went into fried rice.

We were finally tempted into sharing deep fried ice cream, highly recommended!

Altogether a...