Lune Croissanterie Sydney CBD — Restaurant in Sydney

What a rip-off! Unbelievably terrible customer service, overpriced, dishonest, overhyped supermarket quality croissants. Went on Jan. 1 at 11am. There were only 8 people ahead of us in the queue. We bought 1 plain croissant, 1 kouign-amann, 1 large coffee = $26.00.

NO cash accepted and credit card payments have a 1.1% surcharge. Why isn't cash accepted - that's legal tender as far as I know. Holiday surcharge is a whopping 20%. Is the staff worth 20% holiday pay? Not at all.

There are 2 large rectangular tables inside the store where at least 8 people can comfortably stand up (no chairs) to finish their food or wait for their order.

After taking 3 bites off my COLD croissant and 1/4 of my coffee consumed, a staffer comes to us and states there is NO eating allowed inside the premises (!!!). I said, "You want me to stop eating, pack up and leave?? Yes she said. Only takeaway is allowed. There was NO signage outside the store, within the store, nor on the tables. What's more, there was a section at the counter with self-serve water and glasses for customers. Go figure! After I said, you're going to send us away in the middle of eating? I'm going to tell all my friends about your terrible customer service. What about the other table? There were around 6 other people eating what they bought. That's when she backed out and said,"Ok, you can stay." The staffer went to a young curly haired supervisor; he looked at us and didn't say anything. My husband went to the supervisor and asked why it was only us who were told we weren't allowed to eat in. He said it was the establishment's policy (!!!). Seriously?? Come up with a better excuse if you're the supervisor - or better yet...APOLOGISE!

As to the overhyped supermarket quality croissants, yes they're a bit crispy on the top but not very flaky. See photo with bitten off portion - zero flakes fell. With real croissants, you take a bite and you've got flakes falling.

We've been to France many times so I know what I'm talking about. Maybe not fair to compare to the French ones but locally, there are far superior ones to these. Lune croissants don't have the characteristic flakiness nor the soft, airiness of a good croissant. Isn't that an important feature?? They were more bready than anything, the holes were so close to each other it wasn't left to rise long enough. It also wasn't baked until it was golden brown, it needed a little more time in the oven - someone who knows a good croissant ought to know this. Don't sell it as a good croissant and at that price if you can't deliver. NEVER going back. AWFUL staff, below average product.

Go to Tonton bakery in Surry Hills. Their plain croissants ($5), pain au chocolat, and kouign-amann are excellent. The (French) owner/baker is so friendly, heats up the croissant for you, gives you a paper napkin all with a smile. He even asks how many shots you want for...

Visited Lune Sydney last week and waited in line for 20 minutes, which was fine. However, by the time I got to the counter, only three flavors were left. I was really hoping to try the almond croissant, but it wasn’t available. I decided to get the remaining options anyway, but honestly, the flavors were quite basic and nothing special.

Tried again today because I saw the almond croissant listed along with three other flavors. I queued up, excited to finally get it, but when I got inside, I was shocked to find that only the plain croissant was left.

The plain croissant was a huge letdown—it wasn’t flaky at all and lacked the texture and quality you’d expect from a place with such hype. Frankly, the frozen croissants I bake at home taste much better than this.

On top of that, it’s ridiculous that they don’t accept cash. It’s like they’re saying cash isn’t real money. Only accepting cards with a surcharge feels unnecessary and unfair to customers.

This location has been open for three weeks, and people are still lining up every day only to leave disappointed because most flavors are always sold out. It’s clear management hasn’t made any effort to address these issues or improve the customer experience.

If you’re open until 5 PM, customers should be able to expect all flavors to be available. Making people wait in long lines just to leave empty-handed or disappointed...

I tried Lune multiple times in Melbourne and was excited they finally opened in Sydney.

We visited around 10am on a Saturday morning. The waiting time was about 10 mins. We got plain croissants ($7.10), lemon curd croffin ($9.80) and Kouign-amann ($9.50). In total the three pastries cost over $26.

The plain croissant - it's good but no difference to any other good croissants I have tried elsewhere. Nothing stands out. From memory the ones in Melbourne taste crispier.

Lemon Curd Croffin - the filling is quite sweet and would be too much without the lemon to cut through it. Again the pastry is nice but not as flakey as I remembered from the ones in Melbourne.

Kouign-amann - I am a big fan of this buttery pastry, unfortunately the one from Lune didn't quite hit the spot. Apart from the outer layers, the middle and center are all pale and soggy. You can tell from the colour that it is under baked. The caramelisation of the sugar is not enough to form a crust all over. When you pinch the pastry with two fingers you can feel they are soggy. The flavour is on point (how can it not be with 50% of the ingredients is butter!) but the texture is lacking.

Lune intends to be a few notches above, which reflects in their pricing. However the experience today was underwhelming, nothing stood out in particular. There are definitely better bakeries in Sydney in my...