McDonald's Blacktown II — Restaurant in Sydney

This McDonald's has a lot of things it can improve on, especially around customer service and drive-through. I've been there several times and can't say I've ever had a 5 star experience. I usually order the same meal each time which is the classic Angus meal, and each time there is something missing from the burger, whether it's the onion or one time diced onions instead of raw onion. One particularly bad experience was when I used drive through the other week and their eftpos machine wasn't working in drive through, so if paying by card we had to drive all the way to the pick up window just to put our order in, and then was told to drive to the waiting bay. If there was someone with any intuition working there, the order window could have put the order through on their headset, written a manual receipt and provided it to the drivers to take to the pickup window. This would have saved a lot of time waiting around. I saw 3 staff members just hanging around in the order window not doing anything unless a car was paying in cash. The one star rating is for lack of consistency every time I've ordered from there. Unfortunately, they're the closest store and hence I go there, but even giving feedback directly to the management there, no one seems to care about customer service at all at this...

Just what you'd come to expect and respect about this food chain. Real estate and food brilliance. Press like if you agree. Who doesn't love a quick McDonald's meal? So much to choose from and options. Ordering is convenient these days as in so many electronic ways while still keeping the over the counter option. On occasion I'm delighted by the special items on the menu. The cafe gives us further choices and makes dining in an individualized experience where personal preferences are catered for. On my most recent visit to the franchise I was impressed with the shirt waiting time through the drive in lane. Service was quick and friendly the whole process took less than a minute. Don't you just enjoy the indoor and outdoor seating? Over the years I remember visiting this franchise at significant times having personal moments in pleasant surroundings. The multipurpose restaurant and takeaway has become a familiar place and their food comforting at crucial times. On ca lighter the children's playground provides hours of fun for children and some space for adults to relax because they know their chikdren are enjoying play in a child friendly safe environment. As I've seen many times and have come to expect from McDonald's who always deliver. Press like if...

Bad experience everytime i go there. Ive been to this maccas plenty of times over the past 20 years and everytime I go theres always something wrong with my order. My recent bad experience was, I ordered mine and my sons dinner. We waited over 45min only to be told that they gave it to another customer, not realising i didnt receive my meal they continued on with other orders without noticing i was still waiting. I tried speaking with the manager but they seemed to be on break, i had to deal with the new kid who had no idea how to use the register. It would've been quicker for me to do it atleast I know it'd be right. When they finally give me the meals it ended up being stone cold with the wrong wrap and not a chip in sight (i ordered 3 lg mind you). How do you order a meal and not get fries with it?.. 'no honey i didnt order a happy meal i dont want apple slices with my wrap, i want fries👍 and OMG the nuggets! i could have thrown 1 at someone and knocked them out cold with it, they were rock hard. (mind the pun.) 🪨

I recommend going to a different maccas even if its an extra drive, itll be quicker and worth it, instead of paying for bad service...