McDonald's Rosehill — Restaurant in Sydney

this experience left me so bewildered and irritated that I felt compelled to share it, if only to warn others of the bizarre timeline that unfolded at this particular McDonald’s.

Let me start with the one redeeming moment of the visit: I ordered the Tennessee Burger Meal, which was honestly quite satisfying. The burger was packed with flavour, smoky, savoury, and just the right balance of crisp and saucy. It hit the spot. But like any meal that ends on a salty note, I craved something sweet to wrap it all up. Naturally, I thought, “You know what would be perfect right now? A soft serve.”

What should have been a brief, two-minute detour for dessert turned into a 30-minute odyssey in patience, confusion, and secondhand embarrassment.

At first, the front counter was manned solely by what appeared to be a trainee, a visibly overwhelmed and uncertain staff member who was moving at a glacial pace. There was no crowd. Not a single person waiting in drive-through. Just one Uber Eats order on the screen. It was the kind of calm you’d hope for at a fast food restaurant, the kind that should make service snappy and seamless. And yet… nothing happened.

My friend also ordered a soft serve and a Blueberry McFloat. We stood there, bemused, silently challenging fate to see how long it could possibly take to swirl some ice cream into a cone.

At the 25-minute mark, a manager finally appeared and, this is almost laughable, cleared the screen of pending orders, unknowingly deleting ours from visibility. We watched in real time as our already-delayed treats were swept into digital oblivion. The manager then turned to us, visibly perplexed, and asked for our order numbers, which we repeated three separate times as he wandered between the front counter and the prep station like a man lost in his own restaurant.

Eventually, finally, at the 30-minute mark, I received my single, solitary 50-cent soft serve. To their credit, the cone was generously topped, a towering swirl of vanilla that might have earned a gold star in another universe where I hadn’t already aged a decade in waiting. But by then, the moment was gone. The satisfaction of the Tennessee burger had long faded, replaced by mounting irritation and the nagging sense that I should’ve just gone straight home.

My friend’s order was no less chaotic. The McFloat was first poured into the wrong cup and had to be trashed and redone. Then, despite clearly ordering chocolate soft serve, he was given vanilla instead, a detail that somehow still slipped through the cracks even after all that waiting and confusion.

In summary, this wasn’t a minor hiccup. It was an exercise in inefficiency, mismanagement, and a shocking inability to deliver the most basic item on the menu in anything resembling a reasonable time. I didn’t expect five-star service. I expected ice cream.

And yet… I left with disappointment that no soft serve, no matter how...

I worked at McDonalds for a couple of years as a kid. I know it can be a very hectic and difficult job. I leave positive reviews the vast majority of the time, and I don’t expect much from fast food chains to start with. In saying that, this has been the most infuriating Maccas experience of my life. It’s after 10:30pm on a Monday night. Nobody else is here, and the drive through has been close to empty. I reckon I waited close to half an hour and they didn’t even call out my order number, so I had to look up to see and then walk up to check. There were like two unclaimed UberEats or Doordash or whatever orders sitting there and like one other bag I could have just taken. Staff made no effort to check it was right. In that time while I waited, the beeping was so frequent and loud I got a splitting headache. You know what the beeping means? It means stuff is running late. I don’t know how the staff could stand it, Meanwhile, the girls working there are standing around yapping. Let me tell you, if we’d worked like that at the Maccas I worked at as a kid, the owner would have broken into our houses, beat the tar out of our families, given us wedgies, taken our milk money, AND FIRED US in the time it took him to glance up at the CCTV and drive there - so about a thousandth of the time it took for me to get my food. Nobody expects much from Maccas but by god that was a waste of my time. It’s whatever for the kids working there for six bucks an hour (I don’t blame them - a shoddy work culture is owner and management’s responsibility) but it’s downright embarrassing that the owner and managers aren’t running a tighter ship. If you can’t manage your staff, GET BACK TO THE FRYERS YOURSELF (if you’re not as allergic to hard work as you are managing people).

For a bonus; 2/3 of the rest rooms out of service, the “locked from 10pm-6am ask manager for keys” sign clearly just there for show anyway (not that I’m bothered; I needed to go - it’s just slipshod), and the uncensored version of a pop song played a profanity over the speaker (which I’m not offended by, by the way - it’s just that, as anyone who has ever run a business knows, you’re meant to play the radio cut). Were it not for the fact that the McDonalds logo is basically a license to print money, this place would have gone broke a long time ago. I feel like I’m doing the owner’s job just by pointing this out, but feel free to reply and hire me as a consultant (you’ve got the cash) if you’d like a brief rundown of how not to be an embarrassment to a foolproof brand (you absolute clown). Again; it’s not in the kids working overnight for peanuts - it’s on the people who are meant to be...

I and my family ordered two cheese burger meals, mac chicken, with water and apple juice for drinks. I specifically ordered an apple pie as well. We were told to go to the waiting bay. It surprisingly did not take too long. Our food order was delivered quickly. A young male worker came out to deliver the order to us. He asked us if we ordered three cheese burgers. We said no, only two, with a mac chicken burger. He then said that this order was correct. I and my mother, both, then, asked if my apple pie was inside the bag. The male young worker said that the apple pie was inside the bag. We went home, thinking that the apple pie was inside the bag. I came to the kitchen singing “I am going to eat an apple pie! I love apple pie! Apple pie! Apple pie!” To my disappointment and utter grief., my mother said to me, “There is no apple pie in the bag. They did the order wrong.” However, they got everything else right, except my apple pie. This sad predicament took place on Saturday 10 June, 2023, at around 12:00 pm. Considering the reviews about Rosehill McDonald’s, I agree with the other reviewers, that this specific McDonald’s fast food restaurant at Rosehill, has exceptionally horrible service, always forgetting and mixing people’s orders. My dad also always complains about this place at Rosehill. What is even worse, it looks like the managers (and the young workers there) of Rosehill McDonald’s do not even care, considering that this always happens to people. I give it a one star rating, because of my own terrible experience, because of my father’s many bad experiences, and because of all these other bad reviews on Google. I am not going to go to Rosehill McDonald’s anymore, even if I am ordering something so small, such as a coffee (I am not going to risk waiting so long just for one thing). My mum will make me home made delicious apple pies instead. I propose that the managers read and take note of my and other people’s review and feedback, and start ensuring that their workers work well and fix the place. Thank you to all those who read and heed my message. If one day in the future this place gets better, I will go back again. As for now, I am not ordering anything from Rosehill...