Muffin Break Leichhardt Marketplace — Restaurant in Sydney

I had a terrible experience with one of the crew members at Muffin Break. In a discussion on a refund for an incorrectly ordered item (which I admitted was completely my mistake) a crew member who gave her name as Sophie started shouting at me. I stayed calm throughout (especially since I had my kids with me and didn't want them to see me get angry) and tried to reason with her a second time and just explain that she shouldn't be shouting at a customer (or anyone) but she kept repeating that I had already admitted my mistake. When I asked to get contact details for management to lodge a complaint she refused to share anything and told me to come back the next day. And then she commenced shouting at me again repeating that I had admitted that I was wrong.

It was a horrible experience that definitely dampened...

I rang to order 50 cupcakes for a baby reveal and the lady gave me a price $3 each so I told them I’ll pay over the phone which I gave all details but the money wasn’t taken out so I rang the shop on the Saturday to see if my order was still their and lady said yes and I told the lady the money wasn’t taken out and lady said because their wasn’t enough in my account and I told the lady what I was told and she told me that it’s $3.50 each cupcake and so the price went up their was no apology about the lady’s giving me wrong information or anything the cupcake was delicious but small and the cream in the middle of the cake was a tiny little bit of cream to let us know the gender we had to move cake out of the way to get to the small...

After waiting patiently to be served, and observing 2 other customers being attended to before me, although I was there before them both, I asked for a sausage roll and a vanilla slice. I paid an exorbitant $14.50. When I got home, I saw that I'd been given a slice of carrot cake, not a vanilla slice. I do not care for carrot cake. I attempted to telephone the café to lodge a complaint. The number on the website could not be connected. A disappointing experience. I shall not be visiting Muffin Break Leichhardt Market Place again.

June 7th 2024 HAVING BEEN INVITED TO 'REACH OUT' TO ANOTHER MUFFINBREAK ADDRESS WITH MY COMPLAINT AFTER LODGING MY REVIEW, I DID SO. I HAVE...