Okami Japanese Restaurant — Restaurant in Sydney

Our evening at the restaurant was an absolute delight, thanks in large part to the exceptional service provided by our waitress.(SHREYA) From the moment we stepped into the establishment, her warm and genuine hospitality set the stage for a memorable dining experience. With a radiant smile, she welcomed us and took the time to guide us through the menu, showcasing a deep understanding of the culinary offerings and expressing genuine excitement about the chef's creations.

Throughout the evening, our waitress demonstrated an unparalleled level of attentiveness. Not only did she ensure that our glasses were consistently filled, but she also struck a perfect balance between being present and allowing us to enjoy our meal. Her timing was impeccable, checking in at just the right moments to inquire about our satisfaction and offer any assistance needed.

What truly stood out was her extensive knowledge of the menu. She seamlessly navigated our questions, providing detailed explanations of each dish's ingredients and preparation methods. Her passion for the culinary arts was palpable, and it added an extra layer of enjoyment to our dining experience as we discovered the intricacies behind the flavors.

Moreover, our waitress exhibited a remarkable ability to anticipate our needs. Whether it was suggesting a perfectly paired wine or ensuring dietary preferences were accommodated, her proactive approach demonstrated a level of service that went above and beyond. It was evident that she took great pride in her role, elevating our dining experience with her meticulous attention to detail.

Beyond her professional competence, her friendly and engaging demeanor added a personal touch to the evening. She engaged in genuine conversations, making us feel not only like valued customers but also like welcomed guests. Her authentic enthusiasm and positive attitude created an inviting atmosphere that resonated throughout the restaurant.

In conclusion, our evening was undeniably enriched by the outstanding service provided by our waitress. She exemplified the epitome of hospitality, contributing significantly to the overall enjoyment of our dining experience. Her dedication, knowledge, and warm personality make her a true asset to the establishment, and we eagerly anticipate the opportunity to return and once again savor the culinary delights under her attentive and...

We decided to try this place the other day as it is local. There were three of us, two chose ‘all you can eat’, and one person chose ‘a la carte’.

For ‘all you can eat’ you order your dishes through a QR code on the table, and for ‘a la carte’ you order through a waitress off the menu. The table only had the ‘all you can eat’ menus, and the waitress had to bring over an ‘a la carte’ menu. She brought the menu and immediately asked if the one person was ready to order their ‘a la carte’ meal.

We ordered and the ‘all you can eat’ food came relatively quickly (except a few of the dishes, which never arrived). However, we waited over an hour for the ‘a la carte’ meal and had to follow up with the waitresses about 5 times.

We finally received the rice for the ‘a la carte’ person’s meal and followed up again about the main/meat portion of their meal which took around another 20 mins to arrive. By the time the full ‘a la carte’ meal had arrived, the rest of us had practically finished our meals.

We then decided we would have dessert which you cannot order through the QR code. I ordered the ice creams through a waitress, and she said she would bring them right over. We waited about another 30 minutes to receive the ice creams.

They did make our jug of soft drink complimentary to apologise for the missing meals and long wait time, but this did not make up for the bad management at this location.

Later when we were home, my partner received a call saying we hadn’t paid for our dinner and his card had declined. When we had left the restaurant, we were given a receipt that confirmed our payment went through. The order and amount owing that was read to us over the phone was completely different to ours. My partner cleared that up with them.

All up we spent almost 2 hours waiting for food, never got a couple of our dishes, and then also were chased for payment which we had already made.

Needless to say, we will not be revisiting. I don’t know why you would offer 'a la carte' if you can only service 'all you can eat' options.

Visit the Cronulla location instead, we didn’t have any...

Food is acceptable for the all-you-can-eat price, just don't ask for quality and taste for this price. The sushi dishes are a little sloppy on the technique and bland in taste.

First time experience was okay-ish, second time wasn't so great. Orders were forgotten, and dishes came really slow. We orderd the Sushi & Sashimi set but waited for over 50 mins. It finally came after repeatedly sending reminders to the already agitated overworked stressed-out waitresses. And worst of all, I was mocked for my English pronoucing a dish slightly differently, by the head waitress who apparently thought she spoke better English than me. (Yes, you, the one with dyed hair and super fake eyelashes. I hope you get a good raise if you were not the owner or related to the owner).

It wasn't a pleasant meal, I can't even say it was in any way of a culinary experience either. The environment was noisier than the businest pub, I literally couldn't hear what people was saying on the same table. Also, forget about social distancing, tables were put together really close for max guests capacity. Under staffed, under trained, unhygienic... it was just utter chaos.

One star for each time I dined there. Fool me twice, and I shall not be coming back. The food is cheap but it just doesn't worth...