Sharetea Homebush — Restaurant in Sydney

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i had a really disappointing experience today. i ordered a matcha, and right after tapping my card i noticed a poster at the pick-up spot advertising the matcha smoothie. i asked if i could change it, and the staff member at the front immediately told me “no.” when i pointed to the poster and said it was the one i meant, he very rudely turned the sign around and repeated that just because it’s matcha doesn’t mean it’s the same recipe and that they wouldn’t remake it. at that point, the drink had barely been started — the powder was only just in the cup — so the response felt unnecessarily unhelpful and dismissive.

for a $9 drink, especially in a store that wasn’t busy, i would expect much better customer service. mistakes happen and customers don’t always know the ingredient list, but it shouldn’t be met with attitude or hostility. i left upset, the drink itself was not enjoyable, and overall the interaction felt rude and...

Hello, I'm at your hombush Shop I ordered a brown sugar and fresh milk drink, and I told your clerk to keep it warm. Then your shop assistant didn't tell me I couldn't make it warm, but made me a cup of black sugar milk with ice! Then several shop assistants said I didn't tell you I needed warm milk! Then say make me a cup of hot milk tea! I can only promise! I can't believe I heated that cup of brown sugar milk just now and told me that your brown sugar milk can't be made hot! I'm really angry! Clearly, your shop assistant didn't tell me! What...

I ordered a tiger milk tea but it came with white pearl or just jelly what ever. The essence of tiger milk tea is the black sugar coated pearl. I asked the staff it was mistake or not, then they said it’s a “white pearl” like it’s regular recipe 🙄 I claimed again it was supposed to be with black pearl and then apologized black pearls were sold out earlier. I think they should’ve told me when I ordered that menu. I try to understand it was hectic Saturday lunch time but I guess I won’t...