Tennis World Sydney Olympic Park — Local services in Sydney

The Tennis world in Sydney Olympic Park prob have one of the best courts and facilities in Sydney, even Australia I would say. However the customer service and communication from Tennis world is appalling, the software system for booking is one of the worst online application I have been using.

Starting from Jan 2021 I can't make free online court booking(and so don't have the membership benefit for this period) and noticed the fortnightly fee has not been debited from my bank account, assuming January is usually shutdown for Australia Open so it didn't bothered me much. However yesterday I noticed two fortnightly transactions "sneak in" my bank account yesterday afternoon from tennis center. There's no formal email being sent out to explain why these two backdated transactions were made and no apology email to tell customer what's happening over their side.

I followed up an email to request a refund from customer receptionist as this "backdated charges" do not look fair to me. It's been bluntly declined by the receptionist which makes me furious.

Issue has been escalated and discussed with her manager on the phone this morning, for a nearly one hour phone call I finally get the money back.

The manager apologized in the end regarding the matter.

I would like to rate zero star for this Sydney Tennis Centre but Google prob don't allow me to do that.

The customer team is not willing to accept their faults easily, which made me to decide to quit the membership straight away.

I would rather look for somewhere else to play tennis to have a comfortable feeling.

Can't rely on automatically debit from the centre. It makes me extremely not comfortable. To be honest, I don't want to do business...

Good courts but some of the staff here need a bit of common sense. They will cancel court hire when there are, on one particular court, 4 puddles on the baseline (ranging from 30cm by 10cm to largest being 40cm wide by 30cm) which they won't allow you to squeegee up and won't allow you to use a towel either. Meanwhile, on courts 4-8 on the eastern side of the centre there is coaching/lessons running for school kids (so the inconsistency of enforcement is an insult).

So here's a suggestion if you like policy so much: create a waiver where Tennis World is not liable for injuries if the user ignores the staff's recommendation not to use the court when wet.

Other practical suggestions can include: *Get your staff out to squeegee the courts if you're not gonna let your members use it. If you're happy to collect exhorbitant membership fees, make it easy for customers who are trying to get in a hit at a time slot where it's easiest to fit a hit in (early morning). *Pay your staff to start shift 1 hour prior to commencement of the centre being opened because you should be making an assessment of playability then and calling people who waste 30 minutes get to your centre instead of an online SMS service that ultimately fails from time to time.

This way it doesn't grind people's gears so much when you're charging expensive fees for a centre where it's hard to obtain court bookings in the...

Great hard courts, well maintained as they hold international tournaments here. Enjoy playing here as I live close by but if you want to become a member, be aware of few things:

Impossible to book after 5pm on weekdays. Tough to book on weekend night time. Guest fee of $12/person. Not very economical if you want to bring 2 or more friends. Borrowing a court and charge more for bringing more people? I cannot understand this rule. Staff can change your booking time if they wish. My booking time was once pushed 30 minutes late without any explanation or reasons given. Late notice of wet conditions. If the surface is wet, they will cancel your booking but the notice is pretty late. If you live more than 20 minutes away from the court, it can be a late notice. Very limited court availability during school holidays, days and night. Any cancellation must be made 6 hours before the booking time. Understandable but you gotta have no plan before or after, or you just cop the fee.

It will suit well with retired people or people working from home and have the leisure to play during the day, but for most other people, booking court here is very limited. Just be aware before you join

Some reviews on here are incorrectly written by people who attend United Cup so please consider these factors...