Thai No.1 — Restaurant in Sydney

After 20 years of both eating in and getting takeaway - the (? current) middle aged woman owner accused me of not paying for a meal bought a few months (earlier!!!) when, at the time it WAS paid FOR. she still handed over the food. I've overlooked her rudeness and complete lack of customer service skills in the past but considering I have probably spent over $2,000 in 20 years at Thai No: 1 and I DID pay - it is the businesses' responsibility to check everything THEY DO even when they are "busy" (their excuse for not checking payment - it was around $3O and, prior to Covid, the business was "cash only" and had no website)- and the business should NOT belatedly accuse loyal customers of owing money because of their own poor business practices (they don't take phone numbers either when you ring to order food except for deliveries - foolish and why I had no idea about the alleged debt sooner to the time) When I phoned TODAY to make another order, the woman kept going on about me having to pay the alleged owed money and then hung-up on me. She and the son who I spoke to later today both suddenly refused to tell me their names and whether they were owner etc. WHAT??? Also the TIME a few weeks ago when I FIRST heard about this alleged debt, I had phoned in the order and had spoken to the young man (presumably her son) and he mentioned this alleged payment failure but said, as I was "a loyal customer", they would let me pick up that current order and would give me a copy of what I allegedly owed (this proved to be just an "invoice" of what I had ordered -not any other proof. The day I found out about the alleged failure to pay was also when I was recovering from recent surgery and had stayed in the car and sent my 13 year old son to "tap" my card for payment and pick up the order but this mean woman owner wouldn't let my son pick up the food and sent him back twice to the car with him telling me "the lady won't give me the food" and thus I had to get out of the car in my short nightgown to walk to the restaurant with a walking stick and talk with her in front of patrons there!! Again really - so her presumed son had NOT told the woman ANYTHING about his arrangement with me and I was standing in the restaurant dressed like that with the woman repeatedly telling me I had to pay for the other meal first! REALLY? Yes the food at Thai No:1 - Ashfield has been often very good although varied a lot in quality perhaps depending on the cook. By all means get your food here but GET A RECEIPT OF PAYMENT ALWAYS - not just the invoice attached to the plastic bag as it is NOT PROOF YOU PAID and avoid this woman and (presumably) her son in his 20s (he also didn't get it that saying "sorry" but continuing to treat me like a thief - was despicable). He will not sell additional food to me EVER again until I cough up the same amount of money AGAIN or provide him with bank PROOF that I paid - READERS - DO YOU BELIEVE HOW BADLY I'M BEING TREATED? - who keeps such proof of payment (except for large appliances under warranty) and this business doesn't offer receipts anyway - you have to ask for them. I am NOT paying a fee for a bank statement because of their business practices. Really??? Refusing to serve someone who is a previously long standing and very loyal customer is helping Thai No: 1's "goodwill" ??? I don't think they understand the concept. Hopefully this business will keep the same 'good' cooks but get managed or owned by people who care about their LOYAL customers and not this woman and her son. Better still -avoid the mother altogether and get delivery - the son delivers free of charge locally over $30 but get the receipt as proof of payment - remember this and then KEEP it - or eat somewhere else to avoid...

Respect customers' time and your own business' integrity BY UPDATING YOUR OPERATING HOURS ON GOOGLE. They now close at 9:30pm (NOT 10 as currently listed). This may seem petty, it's a big difference in experience if I arrive at your restaurant around 8:50pm, having made a plan to patronise your establishment to help out a local business during a time when money is tight for everyone (just trying to have a nice little evening out, a change of scenery, etc). However, the cashier then informs me they close at 9:30 and if that'll be enough time for me to eat. If not, I could order take-away. Meaning, instead of the evening out I planned, I had to take the food home and use my own plates and cutlery (which I wanted to avoid to begin with). - In addition, their prices are not cheap. - Like $14 for pad tai in a standard, take-away box you'd get during lunch in the CBD for $10. Then, I have to go home and face the sobering realisation your Thai food is mediocre and not even that good. Just update your Google business info! But I'm not going back to your establishment again. NOT updating your hours on Google shows me you have no consideration for your customers nor your own integrity as a business. Money is too tight in general, there are too many options (even McDonald's if it's THAT late), there's too much competition for these local businesses for them to NOT care about...

This charming Thai restaurant is located in the lovely Ashfield area, just a stone's throw away from the Ashfield train station.

The restaurant offers an extensive selection of mouth-watering and authentic Thai dishes that are sure to satisfy your cravings.

Additionally, they also serve a reasonably priced lunch special menu, which is perfect for those who are looking for a quick and delicious meal.

The restaurant's interior is tastefully decorated, and you'll appreciate the self-serve water station that allows you to hydrate at your leisure.

If you prefer dining al fresco, there are some outdoor seating options available as well.

The restroom is located at the back of the property. It's worth noting that there is an additional surcharge that applies to electronic...