The Coffee Emporium Hornsby — Restaurant in Sydney

Came here on an outing with the family to Hornsby Westfield. Decided to grabs some lunch as we were getting hungry. We got a table straight away even though it was quite busy when we arrived. We only had two menus between four people so it was a bit awkward. They have some awesome meals up on the specials board too, so check it out.

You need to order at the counter. The staff lady was very helpful and was able to answer all the questions we had. This made it very easy for us to make up our minds on what we wanted to get.

The food came out in good time. The wife got a chicken melt with a side of fries. I got the fish (flat head), chips and salad. The wife loved the chicken melt. It came with avocado and sliced tomato. Very filling, very fresh. Did not disappoint in the slightest.

My fish and chips were terrific. The fries was cooked to exactly how I like it - hot fluffy potato on the inside and super crunchy on the outside. The battered flat head was amazing, crunchy batter and moist fresh fish inside. This was one of the few times I enjoyed my salad. Tartar was a little runny but tasted great.

We had a cappuccino and chai latte. The drinks are big by Australian standards. My chai latte was silky smooth with a rich spicy taste. I'd happily come back here again as the cooks know what they are doing and are very proud of their work.

Very chill, very cool. Five...

Horrible service. Walked in to a staff member removing all the menus from the tables around 4.30pm - I asked if they were closing soon as I didn't want to drink my tea feeling pressured to leave and would have been happy to go elsewhere if they were just straight up with me.. instead mumbling they insisted that they could still serve us. I asked again what time do they close? And they said 5.30pm. Thinking I had loads of time I Went up to the counter to order a drink, the response was 'so ur not ordering food? We can tell the kitchen to close now?'... way to make a customer feel welcome... after sitting down for less than 20min the staff then decided to stack all the chairs directly surrounding our table making it impossible to have a conversation. Don't see why they couldn't start with the other end of the shop. They even took the salt and pepper off our table first before touching any other table - just to make sure we knew we were inconveniencing them... completely frustrating experience. Please don't say ur open and encourage us to come in if ur going to give zero service, attitude and stack chairs all around us. I'd rather go elsewhere... and will never...

Upon entering the cafe, one of the staff was very rude towards my baby and I. It was a quiet Tuesday morning, it was during the shopping center quiet hour, people are calm and strolling at the shopping center, and one of the staffs was rushing his way through, and spoke rudely when I slowed down and turned to check on my baby, the staff looked very angry and frustrated.

After the incident, I went into the cafe to let the boss know that his staff was ill- mannered, and I heard profanity word. Instead of taking a constructive feedback, he argued saying his staff has been working for 10 years and customers have praised him. Basic customer service is obviously lacking, and from what I see in the reviews, some have also commented how rude the two men working there are. And it reflects. The cafe was quiet. There are plenty of cafes in Westfield Hornsby, just spend your money elsewhere where...