DO NOT RISK - THE DELIVERY SERVICE LACKS (so does the empathy of the staff) Dec 18th was the last day at early learning school for my 3 year old son. His birthday 20th Dec. with his birthday so close to Christmas, it was important he had special birthday cakes delivered to celebrate with his classroom friends. He was so excited to have dinosaur cupcakes ordered for his birthday. Sadly they arrived after school close. I paid $126 for dinosaur cupcakes to be delivered to his school. At 445pm I arrived to pick my son up and was told the cupcakes never arrived so he didn’t get to sing happy birthday. He was devastated! I couldn’t understand what went wrong I tried calling The Cupcake Room, with no luck because the phone was engaged for 15mins. I finally got through and when they finally answered I was met by a very relaxed non bothered staff member, who said the delivery driver is literally there at 5pm. And I’m sorry you selected standard delivery ($17,50) that gives us a window between 9am- 5pm and it’s not 5pm yet.as I explained to her it was clearly marked to be delivered to a school and why didn’t anyone let me know. She wasn’t bothered, she replied but he’s literally there. The delivery driver was lovely and was very empathetic, he said he was sorry and the order had meant to be picked up for delivery at 930am but an error had occurred and he picked it up instead to make sure they were at least delivered. Lovely honest man!! Sadly, I had to stand in the rain outside my sons school because it was closed by 5pm. I received $126 in cupcakes after the children had all left for Christmas holidays. Very poor service The Cupcake Room!!!I will never risk a special occasion on your unreliable service again.