Domino's Pizza Tuart Hill — Restaurant in Western Australia

If I could give 0 stars I would. The pizzas were riddled with errors and made to a really low standard, so I called up to ask them to remake the pizzas.

It's a pretty reasonable request to want to receive what I paid for and at other restaurants re-making a pizza is no issue when it was the restaurant that got it wrong.

Both the girl I had at the start of the call and the later the manager were both highly unprofessional and patronising.

They accused me of lying and then proceeded to lie to me claiming that they didn't even stock the ingredients I was talking about (that I could see on the pizza in front of me).

They repeatedly told me that they don't re-make pizzas (despite this Dominos having done it for mistakes in the past) and offered me a store credit for 1 pizza in the future even though they stuffed up 2 pizzas.

When it became clear they weren't willing to make the pizzas I actually ordered, I requested a refund and was told they CAN"T do refunds (a blatant lie since all modern POS machines can).

After making a bunch of snarky and belittling comments, accusing me of being a liar again several times, they finally conceded to refunding me for 1 pizza (not the 2 they stuffed up).

Finally, after several more insults, while continuing to try and pretend it was only the one pizza, they finally conceded again and said they'd refund both pizzas.

They called me petty for wanting to either receive the product I paid for or have my money back and then gave my refund to me all in small change.

The icing on the cake is that this was supposed to be the Tuart Hill store's customer loyalty night and they've shown their true colours. They don't deserve your loyalty.

If you live in the Tuart Hill area don't order from this Dominos. Go to the next closest one if you don't want to be abused.

If the manager reads this she needs to take a good long look at how she runs her store and conducts herself professionally. Not insulting customers when your store makes the mistake will be a good start. Offering refunds or re-making pizzas when you store makes a mistake is...

Absolutely appalled with the manager of tuart Hills dominos customer service, it has allways been a 50/50 shot with getting my half and half order right, finally got fed up with the order being wrong and returned it again tonight as my child is allergic to a specific ingredient.

I returned it to the store tonight to get a refund, but was offered a replacement, which usually would be fine as we are used to the pizza being wrong , but just wanted a refund, I was blatantly refused interrupted and to feel if I was in the wrong , when they had got the order again wrong.

Absolutely disgusted by the manager lack of customer service and dominos should look into how they train there managerial at an inadequate level. I have been going to this store for some years, but no longer willing to put up with the bad food and bad customer service.

I'm sure they won't care about this complaint , but dominos need to look into the manager awful managerial skills towards there customers. If they find it hard to remove one topping as a paying customer has asked them too, they really should be. In the hospitality business.

Definitely won't be going back...

Unfriendly staff ++ lacking any sort of customer service skills. Walked in, the Indian girl asked what I wanted, literally, "what do you want?" Ordered my food and told them I'd go next door and come back. I asked her for a receipt as she didn't repeat my order back to me so I wasnt sure I was going to get what I ordered. She gave me the eftpos receipt showing the total amount and I asked her for the receipt showing the order. She told me I'd get that on pick up. When I returned another Indian girl came and stared at me without saying anything and me, thinking it was the same Indian that served me, I said, "hi". She asked what I wanted and then thought about it and I told her I'd made an order and then I asked her how long it would be and I would wait in my car. She told me five minutes so I told her I'd wait in my car. Then the other girl (initial one that served me) raced over as the order was already on the counter behind. I said "thank you, have a good day". Neither said anything to me. At least they got the...