Health Freak Cafe Joondalup — Restaurant in Western Australia

As a previous regular (Coeliac) customer here I went in last week (Sunday) to discover they had introduced items with Gluten to their menu. Before ordering (a Mexican wrap that I have eaten several times before) I confirmed with the person serving that it was still Coeliac safe and was advised that it was. I finished my meal and went shopping. Approximately 20mins after my lunch I ended up having to rush out of a clothing store doubled over in pain and spent a long time stuck in the shopping centre bathrooms. I then had to deal with the 3 days of after effects of having ingested gluten. I’m not sure if it was just a one off but clearly their cross contamination procedures were not on point that day. I would have just accepted it as a mistake however what made me quite angry was that I sent a (polite) email about the incident and no one even bothered to take the time to give me a response or reassure me that they would look into their cross-contamination procedures to make sure all staff were properly trained. I am extremely disappointed and quite angry. They have definitely lost a regular customer due to...

I used to come here all the time and loved it. I've moved 45 mins away but when ever I'm up this way I'll come back and the last few have been disappointing but after today I won't be back. I ordered the Thai chilli tofu without basil (it says basil on the menu). It came out as scrambled eggs so I let the waitress know I had ordered the tofu, she went back to change order over and asked if it was coriander I didn't want not basil as basil isn't even in it (not the most polite waitress either - not even a sorry there was a mistake)... I had to show her the menu to prove it really did say basil and say back down to wait for my food. It came out a few minutes later and the scamble tofu was barely cooked and sitting in so much water on the plate it was like slop and there was no chilli in it it was flavourless. I had to ask for a little bowl of chilli to add it myself. I was super polite the whole time but not even a sorry or anything! For almost $20 for that meal I wish I went elsewhere, it was disgusting. Really sad to see this place going down hill as the owners are...

Got a vegan caramel slice en route to Joondalup Local Court to appear on a drug possession matter. Was nice but overpriced, and the agave syrup reacted poorly with the Red Bull I had it with and in turn with the alkylated propargyl levo-methamphetamine I am prescribed for my attention deficit disorder and unipolar depression. Service was good. Cashier's area is crowded, and the cafe itself is in close proximity to the "adlays" who loiter between the shopping centre and train station, which may turn some people away. Much more convenient than their previous location on Reid Promenade next to AdultShop. Would be willing to try again, but with limited vegan meal options and no refined sugar, it is isn't really up my alley as a hardline abolitionist vegan who loves refined sugar. Worth a visit if you are not familiar with their style of food and their approach to healthier eating, and regardless of my personal preference, a good addition to a shopping centre full of junk food and international...