TGI Fridays Joondalup — Restaurant in Western Australia

So I went in yesterday around 2pm for a coffee and a small starter to share with my wife after we had a meeting in Joondalup. First time at TGIF but been to the previous occupier of the building many times. I'm no Karen so I'm not going to complain about intangible issues or speculate, but I will comment on observed facts. 1. We ordered 2 flat whites and 1/2 a dozen wings. 2. I'm no coffee snob, but to me coffee is just a cup of Joe's and I expected that when I ordered a flat white, I would least at get a 250ml mug of coffee. The cup was so small I can't get my pinky through the eyelet of the handle. It's kind of like a cup out of a child's toy tea party set. Not bad coffee though, just gone in 3 gulps... But I will own it, my mistake as further research tells me, that's a flat white. So what's the hippster term for a mug of normal coffee, you know, that vessel my coffee comes in when I ask for a cup of coffee at the pub and costs me $5? 3. The wings. they arrive, eventually, after an employee (sorry I just don't know what the PC term is for them these days and I'd hate to offend) noticed that we were sitting there with our comically empty cups looking kind of awkward, and asked, were you waiting for anything else? "Yes" I respond, "The wings". So a bit later the wings finally arrive. 12 of them. Wait, I said half a dozen. I know the education system has gotten bad, but where did the misunderstanding come from. Half or dozen. Next time I'll try a bakers dozen less one over two... 4. Now I have some experience with poultry and I'm going to say, those chooks are about 4 weeks old. The mid section (double bone) part of the wind was about the length of my thumb and about the same thickness. The upper section (single bone) was a touch shorter than said thumb and a smidge girthier. These are the smallest chicken wings I have ever seen. Not just from any restaurant but any food store or butcher for that matter. Looking at such tiny morsels of meat, I though "There's no way the chef can cook these without turning them into leather, they're just too small." As suspected. Tough, dry and tasteless. Relying solely on the sauce to do the meal any justice. Now I didn't raise the issue of the 12 bits of pigeon, I mean chicken, when I asked for 6, because, I was peckish and goodness they were so small. But let's get onto the final point. 5. The bill. $26 for wings (More than $2.00 a wing). Just under $10 for two coffees. Now I've looked at photos on the google review from American branches, and their wings look.. well normal, like about 2 1/2" long and about 1 1/2" wide. Now I am guessing a bit here because nobody holds a ruler to their food when they take a photo, but in proportion to surrounding object the American food does look less insulting. Now because my IP is blocked from viewing the American prices, and I can't be bothered turning my VPN on, I don't know how the American price compares. All I can do is provide you general advice: Australians don't appreciate it when an American chain pitches up down under and tries to peddle American grub half the size at inflated prices. The novelty of having a chain arrive here that we've seen in the movies and heard referenced in in the last music hit out of Tennessee, will not last. You will need to provide some...

We were seated reasonably quickly, but then completely ignored by the waitress. There were 4 other tables seated after us and they all had their orders taken before ours. I had to actually go up to the front desk and ask to have our order taken after around 20-25 minutes. I also had to ask for our drinks too, which I wasn't happy about. They came just before our food was served, which is very uncommon in a restaurant, unless they are really busy. Drinks are normally served well before the food. There would have been maybe 20 tables at most at the time we dined and majority of those were either just getting their food or were already eating, so by no means was it busy at that time at all. My son really enjoyed his meal, but unfortunately mine wasn't great. The chicken was really dry and I had to send it back to the kitchen. It was still not very good the second time I received it, but I was over it by then so just shut up and ate it. There was a sauce on the second one that wasn't on the first too. When I called the waitress over and asked her about it, she replied with she didn't know. I had to request she ask the kitchen about it and that took over 5 minutes for a less that 10 footsteps away kitchen. I saw her serving other tables before she came back to me. No apology for her delay either. My son had finished his meal by the time I got to eat my food, which was disappointing as we were supposed to be out for a meal together.

The male staff member who attended to my issue about the dry chicken was amazing. I think he may have been the manager. However the female waitress was definitely not. The restaurant wasn't busy at all and at no time did she even bother coming over and checking on how things were, unless I called her over.

To top it all off, I was overcharged too. Cannot be bothered even trying to sort that out, as I'd rather not have to go back there again to be honest.

Also looks as though the fly issue hasn't been dealt with as the management indicated it would be in some other recent reviews. Yes it was a warm day and we do live in Perth, however we were inside a restaurant. I would have less flies in my house over a whole summer compared to what they had in their restaurant in the less than 2 hrs we were there.

Wasn't a very pleasant experience at all. The food definitely didn't live up to the hype and the service was terrible. Only saving grace was the lovely manager and the fact that my child isn't fussy about his food, which is why ⭐️⭐️ has been given. If it was based on my food and the waitress service (lack of),...

Came here to treat my son to ribs after a rather lengthy and emotional meeting for him to cheer him up.

We were shown to a table and then left to our own devices, the menu taken off of us before we ordered, and then nobody came up to us to take an order so we did it via the app.

Seated right next to the bar with my 10 year old son we could hear the conversation between the man behind the bar and who I later found out was the “bar manager”, they were using crass language and even brought up the subject of “h*roin” to my absolute disgust.

We ate our meal which was already paid for by the app, after waiting for Sam and whomever was behind the bar to finish their conversation we were finally served drinks (with the drinks all over the glass) leaving wine and red Fanta all over our table. We tried to ask for serviettes but they were too busy in their conversation. I helped myself from the next table.

After finishing the food, I thought I’d ask to speak to the manager in regards to our service and the conversation only to find out he was the manager. I waited in line to ask him if I could get the Venue Managers name and an email I could send a formal complaint to, he said NO and threatened to call security, I politely asked him too but he walked away.

Astonished this is the face you choose to represent front of house. I went to the kitchen to ask for some help of whom I could report this too and was KINDLY met with the supervisor chef who helped me get some correct details.

I want to furthermore say the food tonight was stunning, and what we come for and the kitchen staff were AMAZING in handling this situation.

Your bar staff and manager however? For that reason we will never return. I’ve never ever received such hostile, disrespectful and disgusting behaviour from somebody representing...