Royale Patisserie — Restaurant in Western Australia

Very disappointed! Out of all the eateries I have visited this would have to be my least favourite. Food very average and the customer service??... well, if this was my business, I would be dealing out some customer service tips and advice to my staff, especially the young girls behind the counter. They are representing someones business (business is tough at the moment) and seem to have forgotten they are working in a service industry, where they are paid to serve fee paying CUSTOMERS! Change your attitudes or change your jobs! Find a smile and always try to be helpful when possible - it's what you get paid for! And finally, never ever make your customers feel bothersome! Wont' be going back!

Your response below just sums it all up - sad really. On the bright side, Albany has many...

As one of the few well-known bakeries/patisseries in Albany, I've tried various pastries, pies, sandwiches and sour dough. Hit and miss on the baked goods. I like the sour dough loaf and Danish pastry. The almond custard crossaint is nice when heated slightly, it's not flakey due to custard. The chicken pie taste like the chicken and sweet corn can was used as its filling. The beef pie on the other hand was meaty and delicious. Have not tried the sandwiches as they look appetising. Most of the products are not labelled with prices, so it's a surprise when it's time to pay. Friendliness of the staff...

So I go here a lot as I like their food. The only problem I find is nearly every time I have a chicken and salad sandwich, which cost me $10, I get about $1 worth of chicken. Today I had to send a search party out to find the chicken in my sandwich. I would not normally post this review as they do fix my roll up when I take it back. Today I have had enough of buying a $10 chicken and cheese roll and then having to take it back. Why should I have to check my roll every time I buy it? Hey Royal can you please...