Silk Thai Restaurant — Restaurant in Western Australia

We have always loved silk thai. But our last couple of times have been disappointing to say the least. We took our son out for dinner who was visiting from Sydney. My son is a big man in a wheelchair. When I booked I informed them that my son was in a wheelchair and we required outside seating. We chose outside so we wouldn't be in any other guests way. When we were showed to our table we moved the table a little so our son could sit at the table but also would be out of the way and still the staff could serve the only other table that was near to us. I need to point out that unbeknown to us the other table had already been served their meals before we had arrived. The waitress came out and told us that we had to move the table as we were blocking service and they had to be able to serve the other table, even though all their meals had been served. All we did was turn the square table on an angle so my son could get his wheelchair in at the table and be out of the way as well as leaving them enough room for service. This not only embarrassed my son but also made him feel victimised. I wanted to make a complaint but my son who doesn't like hassles said to let it go. Tonight my husband and I thought we would give them another try after not being there for approx 2 months. We ordered our drinks and then our meals. I had brought my own bottle of wine as they don't carry the wine that I like. I informed them that i had my own white wine. They didn't bring me an ice bucket with ice just a glass. My husband purchased his beer at the restaurant. When I received the bill silk restaurant charged me a corkage fee of $5 When I questioned them they told me that it was a corkage fee. I informed them that I didn't receive anything for this fee. No ice bucket or ice. I then reminded the waitress of our last booking with our son. She told me that she didn't remember but could tell me where we were sitting and tried to justify her behaviour. I found her to be so rude and totally lacked any form of empathy or customer service. I have been in the hospitality industry for over 35 years. I can honestly say that I have never been to disrespectful to anyone ever. Word of mouth is the best advertisement ever So disappointed in this restaurant, I will...

Inedible scotch fillet steak ( purchased at Woolworths), rude staff and owner. No refund or replacement meal offered. Never be back. The Owner needs to realise the value of the customer who infact pay their wages. Rather than take feedback so personally, look at customer feedback constructively as an opportunity to learn and grow as a business, and communicate to your staff, coming from the top down. Really sad to see a small local business treating their customers with contempt ...a death wish for you and your dear staff.

Response : My dear father was a hotel consultant (trouble shooter), I grew up in this industry from 6 years old. My dad would have walked out without paying the bill. If I did this, you're staff would have called the police, this is why my husband paid in full. Rather than fluffing around the restaurant, I would be on the food pass, quality checking every plate before serving to your customers. Consistency is the key to a successful business. It's your reputation at stake. Taste test everything and if a plate comes back, you and the chef should try it, it's either your supplier or the way it was cooked by the chef. Every steak should be quality checked before it goes into your fridge. Send back before it hits a pan. This wasn't scotch fillet steak that I was served last night. Woolworths meat is really bad quality, I don't even buy meat from the supermarkets for my home. Find a local butcher, the quality way better particularly when a customer is paying more for a steak. Otherwise take it off the menu. Sadly no professionalism or leadership, and taking short cuts to save money never pays off. Over the years I've seen alot of ego and misplaced power which can be dangerous in the hands of some licensees. More money than sense, my dad would say, as he also worked for the bank when these businesses went into receivership, picking the pieces up from owners that clearly shouldn't have been in the industry in the first place. Death wish was a nicer term, than business suicide....just read your responses to your customers feedback, you're bullying paying customers and so defensive. Not professional at all. Clearly you can't decipher between unwarranted complaints and...

This review is based on the behaviour of Manager Ken, not on the food quality or ambience of Silks.

I booked this restaurant as a daughter of regular Silks patrons who absolutely love the place. It was our last family meal together of the holiday and I wanted to take Dad out. However what a change you made to a what was a pleasant evening Ken.

My encounters with Silk staff prior to meeting you were positive and the ambience was great. So when you appeared I thought nothing of it. But immediately you asked who had a problem with your menu… (not the case). I tried to explain to you that when one waitress didn’t return with an answer about ordering some plain noodles for my child and a second waiter appeared to take our order, I asked him the same question. Which was ‘is it possible to order pad Thai without meat or veg’. Not a weird or offensive question in my experience.

However you took it upon yourself in front of my regular Silk loving parents to lecture me for a long period about what children should be eating, asking if I had read the menu and it’s statement about no changes for children, accusing me of berating his team, and incorrectly stating that I was the third person who had to tell me NO. You also added that one day I will thank you for the dietary guidance, before reiterating that Silk is fully booked every night and doesn’t need to cater to children.

After initially politely thanking you for the parenting lesson you still continued. I couldn’t believe you were still lecturing me. I eventually turned away from you and asked you to leave our table as my heart was racing. You continued… Eventually when you left my table I had to go outside for a walk to stop shaking. You are a bully and overstepped your role as a host. I have no problem with a ‘sorry ma’am that isn’t possible’, but your treatment of women and mothers specifically was beyond belief. You have no idea what someone else’s family is going through or a child is needing. Please read Ken’s responses to reviews before believing what he will say to mine. It pained me most of all that we paid for the experience you ruined and the stress you caused...