This place is a joke, Do not even consider going there. Grated that there is a modicum of anxiety associated with transitioning to a new hotel after long drive, but the staff in evening made it worse. Owner has to be cheaping out. Felt sawdust on floor of room which has a faux wood (though wood was real) feel to it. Clerk at front desk was not available when we arrived, so girl from ice cream store in front held us at bay until hotel desk clerk showed up. Passive aggressive to say the least. Not at all friendly. She was more concerned (cover charge?) with the dearth of dinner guests with whom she was waiting tables when we pulled in around 1800. Perhaps this is a function of owner's cheapness by being short staffed. We came back for questions and she was nowhere to be seen, though we did manage to track her down. She told us to park out back (very limited parking) and it was almost impossible to park in the one space remaining. No directions or guidance whatsoever. We stayed in Strassen near Gross Glockner the night after and had a completely different (and positive) experience there. The sparse evening crowd at Hubertushof for dinner was very revealing in my opinion. They are family run and highly rated and perhaps that is a carryover from former owners. They may be family run, but not in the way that one would expect from Austrian hospitality. Breakfast was very mediocre and son of owner was nice young man. We ended up eating at pizza joint up the street run by an immigrant owner. He treated us like gold. The young lady clerk casually mentioned that if we got back after 2200, we should take special measures to get back into hotel. Given our initial impression, there was no way we would return at 2200 or after. Breakfast was cheap and I had the distinct impression that foreign owner was really miserly. Presumed son of owner was friendly in morning, but that's all I can really say good about this place. We chose Bad Ischl because of its proximity to Hallstatt where no rooms were available. I'll never stay in this hotel or town again. And it was not cheap either. Stayed in much nicer places in Austria at a far less expensive price. Son or young relative of presumed owner, however, was very nice as...
Read moreMost things about this hotel are excellent. If you are planning to visit the Kaiser Villa, it is pefectly situated. It is close to a bus stop, not far from the station, near shops, etc. The hotel itself is very nice, generously sized rooms and looks very good inside. The bathroom in my room looked a little dated, but the bed was comfortable. The only reason that the hotel does not get five stars is that it is apparently undergoing a rebranding exercise. As a result, there is almost no information available for visitors. While the standard book of information is gradually being phased out in my places in favour of tv info or tablets, this hotel had none of that. This means guests have no way of knowing about when things are open (e.g. spa, swimming pool) and no details such as wifi passwords or phone numbers. This may not seem like much to the marketing team, who no doubt have great plans for new information services, but this is the info on which visitors rely. Leaving it out just makes the hotel look lazy or substandard, which is disappointing when the staff are clearly working hard to create a...
Read moreWe had a lovely time here. The hotel looks just like on the website and we really liked the room we booked. Everything looked quite new, the room was clean and cleaned every day and the bed was comfortable.||The staff was very polite and helpful with recommendations whenever we asked.||Breakfast was definitely among the best I have had. During the 3 nights we stayed I had something different every morning because of the wide selection. Plus points for the coffee machine. ||We also had the chance to have dinner at the restaurant once. Again, the service was very polite and quick. The food was very tasty - would recommend anyone that stays there to try it. ||All in all, good value for money. If we ever visit the area again we will definitely...
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