L'Osteria Wien Florianigasse — Restaurant in Vienna

We ordered these from this location:

-Spaghetti aglio e olio -RIGATONI GORGONZOLA -INSALATA MISTA

Location: @losteria.austria Delivery: @mjam_at Price: 31€

⭐️ We were really tired to cook something so we ordered our lunch. This time we tried for the first time @losteria.austria pasta. We only have experience in their Pizza, which we like. But today we ordered our pasta from Florianigasse 55. The food has no taste... literally, no salt, pepper, garlic. It tastes like they just boiled the noodles in water with oil and nothing else. How do you cook Aglio e olio without garlic? I was very dissapointed. Rigatoni Gorgonzola was very plain... tastes like they did not have any Gorgonzola in it but cream (Rahm sahne). For the price we paid, this is ridiculous. After we seasoned our dishes ourselves at home, i discovered someone's hair in rigatoni Gorgonzola. The color of this hair did not match with ours. We both stopped eating it at this point.It was gross and unacceptable.

We are really really dissapointed at @losteria.austria. It was one of my fav Pizza Restaurant in Vienna. But with this service, not anymore... I will leave my reviews everywhere on social media. So, @losteria.austria can see it and improve their taste of pasta and their hygiene. The one star is for their salad and bread...

Visited this restaurant twice during our Vienna trip on 17th / 18th August. First visit was 4 star - when we asked for the bill, I offered to pay the tip by card or cash, the waitress said the machine did not process the tip so I gave 10% in cash. Second visit not so good - initially served very well by a young waiter who went off shift during the meal. The two waiters still serving (1 male and 1 female who had also served on the previous visit, although not the waitress who took the money) ignored us. We waited for service to order the next course but nothing happened, when we asked the waiter to take take a dessert order he said it was not his station and the waitress would take the order - she never appeared. We still waited........ Finally we realised that they did not intend to serve us and asked for the bill. The waitress applied the 10% tip to the card transaction this time without asking. We paid and left. In summary - 2 visits, 10% tips given on both occasions, deliberately ignored by some waiting staff on second visit. Having read the previous 1 star review regarding the waiters and tipping at this restaurant something is going wrong and costing the owners...

Food: I ordered a carrot soup, which costed 4.90€. The portion was quite small, but that was not what bothered me the most. It was served almost cold... and the same thing happened with the tomato soup and a pizza which had been ordered by other two people at my table. I didn’t want to try the pizza. Quite big portion, but way far from the real Italian one... (I am Italian).

Location: the restaurant is located in a residential and “hip” area, it’s easy to reach (tram 5 and 2). Wooden (and mostly brand new) furnitures give the Osteria a cozy atmosphere. I personally appreciated a lot the paper placemats, which you get with pizza :) they are a cool example of hand lettering!

Service: I liked the service! The waitress who served us was nice and friendly and, although she threw a coke on me, she was really helpful and helped me to clean my bag and clothes. It looked like the staff was overwhelmed by the amount of stuff to do... probably they are not enough. The kitchen was normally faster than...