Quick Rue Neuve — Restaurant in Brussels

I would only recommend this place to my worst enemy.

This place ruined our trip. And I’m really not the kind of person that would make this kind of statement. Imagine being in Brussels for only one day. We wanted to do sightseeing so we went to a fast food restaurant to save time. We didn’t want the classic fast food chains and wanted to try the Belgian alternative, and wow the name is quick so it being a fast food restaurant it will satisfy our needs.

We ordered two burgers, fries and drinks and sat down in the table waiting for the food. After ten minutes we think it’s strange that it hasn’t arrived. After 20 minutes we notice people that arrived after us already received their order and we ask the staff about it, they don’t really care and say we should wait. Another ten minutes pass and each waiter we see walking we think they will deliver our food. It was not the case. 40 minutes passed not one of the five waiters we informed we have been waiting cared. We go to the register and ask again. They say we should wait. We ask multiple times for the manager and ten minutes later after one hour they renew our order after they admit lost it. No problem, we only want our money back and don’t want the food, they tell us it’s almost ready, we should wait. The point is they even FORGOT THE ORDER A SECOND TIME and didn’t want to give us the money back, we had to wait. After ONE HOUR and 30 minutes we received our order in the fast food restaurant “Quick”. It’s crazy ironic. The manager apologized and gave us two milkshakes.

The fotos are of the tables around us that remained dirty after every person that came finished before we...

Horrible experience with rude and unprofessional staff. I asked for the supervisor to complain, but they simply blocked me and said he is not there... Which is not possible in the restaurant busy like this one. I never felt so humiliated so I know that was my last time in any Quick restaurant. I sent the complaint via the website, but of course I got no answer so far... Why would they bother as they don't care anyway!

Update: a nd then they reply how they are sorry and how they would like to hear more about the issue, leave a link for feedback, but to access it you need a restaurant code! Ridiculous! Well, I you want to do things better, let your customers choose a restaurant by name/address, not by code! So, you want to know more details? Teach your staff to read the order and to deliver it all, teach them to be polite with the customers, teach them not to roll their eyes in the face of the customers, teach them not to lie the customers and also tell your supervisors not to hide from customers, but to talk to them! Do you want to hear more? Well, visit your restaurants and experience...

We have a terrible experience today. We were inside the place and when we tried to get out the doors were closed for some unknown reason. We were patiently waiting for someone from the staff to open but they were ignoring us until someone started shouting for the manager. No one replied, people were trying to get out and outside people were trying to get in. Nobody knew what was happening. The police came and the staff didn't want to open them. Then the staff opened but step at the front avoiding people to go out. People were screaming and children were scared. Finally the police let us out after 20 minutes of stress and fear. The manager never came to explain. It could be very dangerous in case of someone getting to crazy or fire alarm. Really a nightmare. I hope the supervisor of that place do something to train the manager and the staff to deal with...