Le Pain Quotidien — Restaurant in Ixelles - Elsene

We arrived at 10:55 a.m. and waited 20 minutes for someone to take our order. During this time, we noticed that people who arrived after us were already receiving their food.

Eventually, we approached the staff at the counter to ask if they could take our order. The response felt dismissive, which was disappointing. After another 20 minutes, we noticed the same pattern—people who came after us were served quickly, even though the food I ordered normally takes just a few minutes to prepare.

When our food finally arrived, one of the items was incorrect. Frustrated by the long wait and the experience, I asked for a takeaway box so I could eat at home. Unfortunately, we had to wait another 5 minutes for the box, while the staff appeared to be joking and laughing instead of addressing the request.

Looking at other reviews, it seems I’m not the only one who has experienced poor customer service at this location. I think management should take this into consideration and work on improving staff training and service standards.

The lack of urgency and attention to customers made this visit incredibly frustrating, and I left...

I come here quote often and I am really tired of the slowness and lack of organisation of the employees. Every time i want to order at the counter and sit outside I am URGED very aggressively to sit outside and that someone will come. However, no one ever comes. I have waited 10-20 minutes outside without anyone coming to take my order multiple times. Why are the employees always urging me to sit outside and then order when they dont have the organisation to actually come and take my order in a timely manner? Please organise your staff better or stop asking them to border line INSIST that you first sit outside and then order when it is much easier to order and pay inside and then...

Dear Le Pain Quotidien Belgium Team,

I wanted to express my sincere appreciation for the consistently delightful dining experience. The variety and quality of your food have truly made each visit enjoyable.

However, I would like to provide some feedback regarding your matcha latte. While I thoroughly enjoy your menu, I believe there is room for improvement in the preparation of the matcha latte. Perhaps adjusting the matcha-to-milk ratio to ensuring a matcha taste texture could enhance the overall experience.

Look forward to continued delicious experiences at Le Pain...